Kirsty Loftus
Grimsby ,North East Lincolnshire
Summary
Hard-working Team Leader with 10 years of experience working within a prison environment managing and supervising staff along with carrying a caseload of service users with substance misuse issues. Engaging and motivational leader, skilled at training and coaching high-performing employees ensuring that emotional well-being is maintained at all times. Effectively working with staff and stakeholders at all levels, ensuring service delivery is maintained to a high standard.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
Work history
Team Leader - Substance Misuse
We Are With You
HMP Lincoln , Lincolnshire
2014.03 - Current
- To support the management team in the delivery of contracted service.
- To manage the staff within the service to ensure staff are well informed, inspired and engaged with WithYou’s strategic objectives and that the cohesive culture
is developed. - Ensure compliance with the external regulatory bodies, such as CQC, working closely with colleagues in the Operations Leadership team, sharing effective practice as required.
- Develop and/or build strong and positive relationships with key stakeholders and commissioners to ensure continuity of service.
- Provide services to clients and staff through group and individual work, whilst holding a caseload of staff and service users.
- Effectively support and line manage a team of staff to deliver WithYou’s strategic objectives.
- Develop open working relationships to ensure staff operate in line with our values and work collaboratively with internal colleagues and external partner organisations.
- Undertake recruitment responsibilities as appropriate, ensure staff receive appropriate training development and support to deliver services.
- Ensure compliance of People policies, procedures and provide on-going feedback, supervision and an annual performance management appraisal (IPDP).
- Support effective communication activities to ensure WithYou’s strategic direction is clear, understood, and that staff are engaged to deliver high quality services and support the celebration of local successes in line with any agreed corporate standards.
- Ensure effective recording of client data in accordance with WithYou policy.
- Work with colleagues in other teams to ensure the best practice is shared and knowledge and management information is available to the teams and the wider organisation to ensure services meet required standards, are evidence-based and demonstrate impact in terms of a recovery orientation.
Sales administrator
Wilson & Co
Cleethorpes , North East Lincolnshire
2009.08 - 2010.09
- Provided reliable administrative support for improved sales team efficiency.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Processed customer information safely and confidentially for continued compliance with data protection regulations.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Updated sales records promptly and precisely for reliable reporting.
- Produced sales and performance reports and delivered to senior management and stakeholders.
Cafe Assistant
Morrisons Supermarkets Plc
Grimsby, North East Lincolnshire
2007.10 - 2009.09
- Ensured cafe areas were immaculately maintained, upkeeping exceptional cleanliness and hygiene standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Manned till and processed and recorded payments for orders.
Education
Bachelor of Science - Applied Sciences
University of Lincoln
Lincoln 2010.09 - 2013.08
A-Levels - AVCE Health & Social Care, Psychology & General Studies
Franklin College
Grimsby, North East Lincolnshire 2006.09 - 2008.08
GCSEs -
Hereford Technology School
Grimsby 2001.09 - 2006.08
Skills
- Employee coaching and mentorship
- Client support ensuring well being maintained
- Effective individual and team supervision
- Concise time management
- Excellent communication skills
- Leadership skills
Affiliations
- Fitness and exercise. Walking with family. Socialising with friends and family. Going to the cinema.
References
References available upon request.
Timeline
Team Leader - Substance Misuse
We Are With You
2014.03 - Current
Bachelor of Science - Applied Sciences
University of Lincoln
2010.09 - 2013.08
Sales administrator
Wilson & Co
2009.08 - 2010.09
Cafe Assistant
Morrisons Supermarkets Plc
2007.10 - 2009.09
A-Levels - AVCE Health & Social Care, Psychology & General Studies
Franklin College
2006.09 - 2008.08
GCSEs -
Hereford Technology School
2001.09 - 2006.08