Kirsty Kent

Aneurin Bevan University Health Board, Newport
September 2025 – Present

• Book, amend and manage antenatal appointments using NHS patient administration systems.
• Maintain accurate patient records, ensuring compliance with NHS Information Governance, GDPR and confidentiality requirements.
• Managed telephone enquiries from patients, midwives, consultants and other healthcare professionals, ensuring accurate information and timely responses.
• Prepare clinic documentation and support the smooth running of antenatal services.
• Manage referrals, correspondence and clinic outcomes in line with departmental procedures.
• Liaise effectively with multidisciplinary teams to coordinate patient care and appointments.
• Support patients with enquiries, providing clear information and directing them to appropriate services.
• Register new patients and update demographic information accurately.
• Ensure all administrative tasks are completed accurately and within agreed timescales.
• Facilitated positive patient experience through exceptional customer service and effective communication.
• Facilitated positive patient experience through exceptional customer service and effective communication.

• Facilitated training sessions on safeguarding, manual handling, medication management, and care standards to enhance staff competency.
• Conducted comprehensive care needs assessments and regular reviews to ensure person-centred support plans.
• Conducted direct staff observations to ensure care quality and adherence to best practices.
• Offered hands-on support to carers in the field, ensuring they felt confident and well-equipped.
• Provided out-of-hours on-call support, responding to emergencies and coordinating care continuity.
• Maintained accurate documentation and ensured compliance with CIW regulations and internal policies.
• Supported the day-to-day operations of the care office, including rota management, client liaison, and staff coordination.
• Led recruitment processes including interviewing, onboarding, and compliance checks.
• Fostered a culture of empathy, professionalism, and continuous improvement within the care team.

• Provided compassionate, person-centred care to clients in their own homes, promoting independence and dignity.
• Assisted clients with daily living activities, enhancing personal hygiene, dressing, meal preparation, and medication support.
• Adapted care delivery to address diverse client needs, including those with dementia, physical disabilities, or complex health conditions, ensuring personalised support.
• Supported clients with mobility and transfers using appropriate equipment and techniques.
• Monitored and reported changes in clients' health or behaviour, facilitating timely interventions by healthcare professionals.
• Built trusting relationships with clients and families, ensuring emotional well-being and safety.
• Maintained accurate care records and followed individual care plans.
• Ensured compliance with safeguarding policies and health & safety regulations.

• Assisted with accounts payable and receivable functions, ensuring timely processing of payments and collections.
• Process and reconcile invoices, purchase orders, and expense claims accurately and on time.
• Maintain and update financial records using accounting software.
• Supported month-end and year-end financial reporting, contributing to accurate and comprehensive financial statements.
• Contributed to process improvements and supported internal audits to enhance compliance and efficiency.
• Provide administrative support to the finance team, including filing and document management.

• Managed all aspects of stock ordering, supplier communication, and inventory control.
• Maintained financial records, tracked expenses, and managed budgeting for materials and advertising.
• Developed and maintained brand visual identity across social media platforms, strengthening engagement and recognition.
• Created engaging content and managed daily posts, stories, and reels to grow audience and drive sales.
• Implemented marketing strategies including promotions, giveaways.
• Built and nurtured loyal customer base through consistent branding and excellent service, fostering repeat business and customer trust.
• Responded to customer inquiries, processed orders, and managed packaging and shipping logistics.
• Designed and created original children's clothing pieces, enhancing brand uniqueness and appeal.

• Assisted with accounts payable and receivable functions to facilitate timely payments and collections.
• Processed and reconciled invoices, purchase orders, and expense claims to ensure accuracy and timeliness.
• Maintained and updated financial records in accounting software to support accurate financial reporting.
• Support month-end and year-end financial reporting processes.
• Contribute to process improvements and support internal audits.
• Provide administrative support to the finance team, including filing and document management.

• Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction.
• Collaborated with kitchen and management staff to streamline operations and enhance timely service.
• Fostered communication and cooperation among staff, contributing to a positive team-oriented atmosphere.
• Trained and mentored new team members, creating a supportive and cohesive work environment.
• Managed cash handling and transaction processes accurately, maintaining financial integrity.

• Recruited, trained, and managed staff, resulting in enhanced service quality.
• Developed training programs focused on staff skills and regulatory standards.
• Scheduled shifts and coordinated staffing, optimising operational efficiency.
• Ensured compliance with licensing, hygiene, and health and safety legislation.
• Assessed profitability and implemented cost management strategies to improve financial performance.