Kirsty Iliffe

• Prepared comprehensive tailor-made travel itineraries using clear and accessible formats for customers.
• Employed active listening and research skills to establish clients interests and requirements and ensure itineraries were tailor made to these criteria.
• Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
• Offered exemplary service to new and existing clients, helping to build lasting relationships, and leading to a 100% 5* review score.
• Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends and to identify experiences which would enhance a clients itinerary.
• Provided comprehensive service from pre- through post-trip, responding to clients' questions, issues and complaints, and where required, thinking creatively to formulate effective solutions.
• Generated repeat business by escalating and actioning feedback for maximum effect.
• Handled large volumes of phone and store client enquiries daily, exceeding agency averages.
• Strived to reach set sales and revenue targets, exceeding these sales targets on a monthly basis

Carried out 9 years as a frontline police officer, including several periods as a Temporary Police Sergeant, during which time I:

• Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
• Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
• Controlled front-line responses and investigations through resource allocation, supervision and risk management.
• Maintained calm under pressure in emergency response and handling, aiding desired outcomes.
• Directed staff on assigned shifts and reviewed completed shift activities and incidents with employees.
• Motivated and encouraged team members to enable effective front-line policing service, ensuring welfare and disciplinary matters were dealt with sensitively and expeditiously

Following this I worked for 6 years in the Serious and Organised Crime Unit dealing with high value burglaries, county line drug supply and gang crime. During this time I:

• Assessed threat, harm and risk from intelligence reports and selected management or dissemination options.
• Planned and implemented criminal investigations to solve assigned cases.
• Monitored and followed suspects to gather evidence for investigations, selecting tactics most suited to the task
• Ran live-time operations utilising multiple computer systems to assess information coming in, provide information back to officers and ensure every opportunity was taken to secure evidence and prevent criminality
• Acquired and served warrants for arrests, searches, surveillance or other purposes.
• Organised and co-ordinated large scale operations, involving up to 80 officers, to arrest suspects and conduct searches.
• Harnessed deductive reasoning and analysis to make informed decisions and conclusions.
• Used interpersonal skills to interview suspects and garner necessary information.
• Secured charges against suspected criminals, gaining desired outcomes for victims and communities.
• Liaised with prosecution partners to manage processes around court proceedings.
• Prepared thorough, accurate case files, with meticulous attention to detail, supporting investigations and facilitating arrests.
• Testified in courts to support case evidence and findings and secure convictions for suspects.
• Kept sensitive intelligence safe and secure from unauthorised access and maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.

As a result of my investigations in the Organised Crime Unit I received several commendations, including the rarely awarded Judge's Commendation, with my work being described as being “beyond the high standard already demanded“