Kirsty Hilley
Glasgow
Summary
Skilled professional specialising in interpersonal coaching, leadership, and relationship management. Extensive experience in sports coaching and development, utilising effective motivation techniques and a customer-focused approach. Strong organisational and problem-solving skills, with proficiency in CRM systems, Microsoft Office, IT, and video editing. Committed to enhancing team success through strategic management and continuous personal development.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Lead Sports Coach
Utd Sports Ltd
Glasgow
03.2024 - 11.2025
- Delivered engaging sports sessions and holiday club programmes to over 80 children per week as part of school and community programs across Glasgow.
- Coordinating and delivering birthday party services, utilising effective team work and professional communication to consistently deliver a premium, personalised customer experience to parents, guaranteeing a positive experience for the birthday child.
- Contributing to growth of a highly reputable sport and education provider through high-quality programme delivery.
- Exemplified positive role modelling to enhance life skills, self-esteem, and teamwork among participants.
- Coordinating daily coaching plans to coaching team to ensure effective communication maintained professional standards during holiday camps.
- Building and maintaining crucial relationships between company staff, parents and school staff to ensure future participation persists.
- Utilised coaching analysis tool to observe interviews and report findings to general manager.
P.E Coach & Apprentice Manager
Progressive Sports
London, Bromley
01.2022 - 01.2024
- Coordinated and delivered 20 P.E curriculum lessons per week at Pickhurst Academy school, and maintained the school contract for the next 4 years.
- Created a tracking system to monitor individual P.E. progress for 512 children each term based on 6 sports of fundamental learning and skill development.
- Evaluated student performance through assessments, tailoring strategies to meet needs.
- Strengthened behavioural management abilities through consistent handling of disruptive behaviour throughout the school day.
- Managed apprentices through comprehensive training and development initiatives.
- Observed coaching interviews, offering constructive feedback using coaching analysis tool, feeding results back to my line manager.
- Collaborated with head teachers and sports development officers to enhance communication skills.
- Conducted evaluations of personal development plans for ongoing improvement.
Lead Schools & Community Coach
Crystal Palace F.C Foundation
Croydon
01.2021 - 01.2022
- Delivered inclusive, curriculum-based P.E. lessons and community sessions to significantly increase sports participation among diverse groups, including primary school children, refugees and those suffering from homelessness.
- Applied excellent talent observation and pathway knowledge to identify potential players, resulting being credited for successfully placing a Premier League Kicks participant into the Personal Development Centre's athlete growth program.
- Established and maintained partnerships with local schools to promote educational initiatives.
- Enhanced professional development through regular meetings.
- Ensured compliance with Opportunities and Health and Safety policies.
Operations Manager
Help the Talent Academy
Greenwich
01.2020 - 01.2021
- Managed daily operations of small business using CRM Sporteasy.
- Collaborated with staff to enhance customer satisfaction and product quality.
- Organised logistics for football academy venues ensuring smooth operations.
- Conducted interviews and hired coaching staff to strengthen team capabilities.
- Monitored customer membership fees to ensure accurate record-keeping.
- Communicated training and matchday details to teams effectively.
Community Basketball Coach
Scottish Sports Futures
, Glasgow City
01.2019 - 01.2020
- Planning and delivery of basketball sessions for primary school sessions
- Coordinated and Led school workshop presentations as part of a life-skills program.
- Taught fundamental basketball techniques, enhancing player understanding and execution.
Soccer Coach Director
Challenger Sports
Chicago, Illinois, USA
01.2016 - 01.2017
- Successfully coordinated daily camp operations to ensure safety and engagement for all participants.
- Facilitated communication between camp coordinators and coaching staff to enhance operational efficiency.
- Evaluated player performance through regular assessments to tailor training methods to individual needs.
- Rated staff weekly performances and organised effective peer feedback sessions to promote improvement.
- Maintained professional service delivery while consistently exceeding or meeting defined weekly sign-up goals, which underpinned program renewal and company growth
Education
Bachelor of Science - Sports coaching
University of The West of Scotland
Glasgow 01.2024 - 01.2026
HND - Sports coaching and sport development
Glasgow Clyde College
Glasgow 01.2011 - 01.2014
High School - School Intermediate and Highers of subjects
Eastwood High School
Glasgow, Glasgow City 08.2005 - 06.2011
Skills
- Interpersonal coaching skills
- Communication skills
- Leadership and relationship management
- Motivation techniques
- Professional customer attitude
- Adaptability and flexibility
- Team management strategies
- Organisational skills
- Problem-solving abilities
- CRM system proficiency
- Microsoft Office and IT skills
- Video editing expertise
Certification
- Personal Trainer level 3
- Safeguarding Children
- First aid
- FA Level 1
- Futsal Level 1
- NFL Flag level 1
- Basketball Level 1
- Table Tennis Level 1
- CIMSPA membership 2023
- Communication and working relationships in sport and fitness 2024
- HND Sports Coaching & Development
- Sport Coaching Degree Completion 2026
Languages
Spanish
Intermediate
References
References available upon request.
Volunteering
- Commonwealth Games Volunteer - 2014
- Contributed to the seamless execution of the Commonwealth Games by coordinating and preparing essential athlete equipment, highlighting robust teamwork and adherence to strict logistical schedules
Glasgow City F.C 2012-2018
- Managed U10, U13, and U17 teams, significantly improving leadership and management skills across a six-year period.
Achieved Runners-Up position in domestic league phase during the first season as Head Coach.
NHS Counter Fraud Service - Admin Assistant 2009 (work experience), Oversaw daily office administration (filing, mail, logistics) while rapidly acquiring fundamental IT skills and an understanding of organisational operations.
Timeline
Lead Sports Coach
Utd Sports Ltd
03.2024 - 11.2025
Bachelor of Science - Sports coaching
University of The West of Scotland
01.2024 - 01.2026
P.E Coach & Apprentice Manager
Progressive Sports
01.2022 - 01.2024
Lead Schools & Community Coach
Crystal Palace F.C Foundation
01.2021 - 01.2022
Operations Manager
Help the Talent Academy
01.2020 - 01.2021
Community Basketball Coach
Scottish Sports Futures
01.2019 - 01.2020
Soccer Coach Director
Challenger Sports
01.2016 - 01.2017
HND - Sports coaching and sport development
Glasgow Clyde College
01.2011 - 01.2014
High School - School Intermediate and Highers of subjects
Eastwood High School
08.2005 - 06.2011