Kirsty Guarino

• Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
• Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
• Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
• Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
• Provided high level of physical support by lifting, adjusting and moving clients.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Checked medication schedules and patient needs to verify correct medication administration.
• Safely drove clients to social activities and appointments.
• Kept detailed daily logs with care actions, patient behaviours and all incidents.
• Adhered to all company requirements for patient interactions and care standards.
• Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
• Maintained confidentiality and compliance standards for optimised patient care.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Assisted with medicine and stock counting, ordering and replenishing.
• Provided attentive first-hand care, comfort and safety to patients.

• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Liaised with customers to resolve enquiries, appointment requests and billing questions.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Organised physical files and digitised records to support ease of access and GDPR compliance.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Updated website content to feature announcements and developments.
• Oversaw database to maintain updated records and accuracy.
• Acted as main contact for internal and external clients.
• Typed and proofread documents produced by other staff members.
• Handled scheduling of meetings and calendar management for senior staff.
• Created email notifications, invitations and agendas for meetings, events and appointments.

• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Provided clerical support to company employees, including copying, faxing and file management.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Updated client accounts and patient charts to maintain accurate and up-to-date files.
• Followed up on queries within agreed timeframes to provide detailed response.
• Facilitated guest flow by ensuring clear, continuous communication of patient arrivals and delays.
• Operated switchboard to facilitate prompt call handling.
• Protected patient rights through continued discretion and confidentiality.
• Set up new patients within target timeframes.
• Updated patient records for continued compliance with policies.
• Scheduled patient appointments using Lorenzo booking system.
• Communicated results to patients following instructions from medical professionals.

• Outbound & Inbound - Working from home
• Covid 19 Booster Vaccination Booking Advisor
• Calling patients on behalf of GP Surgery's to Book Their
• Flu & Covid Vaccinations
• Dealing with private and confidential medical history
• Using AccuRx & Lantum softeware.
• Consistently exceeded client expectations, providing support and guidance throughout the entire booking lifecycle.
• Compiled personal information and supporting documentation to determine eligibility for The Covid Booster program.

• Documentation Verification
• Drove sales by verifying customers were constantly informed of the latest products and services available.
• Supported customers with passport and driving licence applications, providing appropriate forms and guidance as necessary .
• Effectively processed letters and parcels, offering advice on suitable services in line with customer requirements.
• Inspected mail and packages for clear labelling and correct postage to prevent bounce backs.
• Undertook regular compliance tests in line with Post Office policies, ensuring continued best working practices.
• Accurately converted and sold foreign currency, maintaining thorough, responsible cash handling in line with company policy.
• Accurately paid out pensions and benefits
• Maintained a clean, tidy working area for continued health and safety compliance and optimised professional company appearance.

• Prepared and served various beverages efficiently, maintaining prompt bar service during peak business hours.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Created a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Fully complied with licensing laws and regulations, maintaining awareness of policy and procedure updates.
• Checked ID to maintain licensing law compliance, refusing drinks service to guests without appropriate proof of age.

• Dealing with emotionally complex decision
• Liaise and build relationships with units and other providers within the NHS
• Daily management of relevant Emails between Hospitals, GP Surgeries
• Identified at risk individuals on calls, following safeguarding procedures due to the nature of the job (Referrals for Termination, Vasectomy)
• De-escalated aggressive and highly emotional calls with firm and diplomatic tone.
• Documented data and completed accurate updates to case records.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently achieved average call duration and service quality targets.
• Logged call details and customer information in secure systems, improving data collection measures.

.

• Maintained general appointment calendar and set shift schedules.
• Controlled inventory by tracking expenses, purchases and shelf stock.
• Provided expert skincare and home care advice, recommending relevant retail products to aid overall profits.
• Furthered salon popularity and reputation through effective business development and marketing strategies.
• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Educated customers on promotions, offers and special events to enhance product sales.
• Managed social media accounts by composing content, engaging with followers in comments, monitoring activities, and researching trends.
• Performed end-of-day cashing up procedures.
• Diplomatically handled queries, concerns and complaints in person, by phone and email.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Screened and verified visitor IDs and purpose of visit
• Maximised client comfort by ensuring hygiene, cleanliness and tidiness of treatment rooms.