Kirsty Elizabeth Callaghan
Stretford,Manchester
Summary
I am an enthusiastic, hardworking, organised, caring and honest person, and I will always go the extra mile to make someone happy or help where I can. I always strive to go above and beyond, and ensure that jobs are done to the highest standard and satisfaction within a timely and professional manner. In my spare time I enjoy baking and have always been an advocate of fundraising for charity.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
Work history
Receptionist in GP surgery/ Care Navigator
Cornbrook Medical Practice
Manchester
09.2025 - Current
- Managed front desk operations to ensure smooth patient flow and effective communication.
- Assisted patients with registration processes and guided them through necessary paperwork. Managed patient records to ensure accuracy and confidentiality.
- Assisted patients with enquiries and provided guidance on healthcare services available.
- Organised patient follow-ups, resulting in better health management and timely communication of results.
- Triaged medical and admin queries for quick response time, coordinated appointments and maintained scheduling systems for optimal clinic efficiency.
- Processed payments for private additional work.
- Processed prescription requests and queries, corresponding with GP's and colleagues, accessing NHS spine to update patients.
- Keyholder, opened and closed the practice.
Pharmacy Advisor / Admin
Boots Care Services
Sale, Manchester
03.2023 - 09.2025
- Dispensing prescriptions, close attention to detail to data entering a prescription, create a marr chart, pick stock, dispense the items and package them ready to be checked and delivered; using the systems available to lead the administration and communication sector of the care services department.
- Remained aware at all times of personal information and protecting patients privacy.
- Key contact via email and phone for the care home, answering queries, looking out for interim and urgent prescriptions to be delivered the same day, updating patients details and adding new patients to the system, checking NHS spine for prescriptions.
- Email and phone GP surgeries with queries on patients medications and out of stock items.
- Fire Marshall for care services department.
- Deal with all areas of cash accounting.
- Key holder, opened and closed the store.
Customer Advisor
Boots The Chemist
Stretford, Manchester
02.2007 - 03.2023
- Greeting and serving customers, including shopfloor work, serving on tills and processing online orders, ensuring they had the best shopping experience they could.
- Answer phone calls, including customer queries, transferring calls to correct departments.
- Stock management including putting stock out to shelf, stock counts, date checking. Sales plan changes, make up stand updates and new product launches, rebuilds.
- Fire Marshall for the main shop floor, be able to safely and calmly evacuate customers during an alarm.
- Cash accounting.
- Keyholder, opened and closed the store.
Christmas Temp Operations Assistant
Boots the Chemist (Trafford Centre)
Trafford Park, Trafford
10.2006 - 01.2007
- Putting out Christmas stock, helping customers find items and pulling stock forward to ensure the shop was tidy.
Waitressing
Events Company
07.2006 - 12.2006
- Waitressing at events in the North West
Saturday Assistant
Olwyns Urmston
03.2006 - 07.2006
- Selling products, working on the till, food hygiene, making sandwiches, putting stock out, stock rotation and general cleaning at the end of the day.
Education
Bachelor of Science - Information and Communications Technology
University of Salford
Salford 09.2008 - 07.2011
Pharmacy National Occupational Standards - RQF level 2/SCQF level 5
Boots UK - Accredited By GPHC
Manchester 03.2023 - 02.2024
A Levels - Information and Communications Technology, German, History (19th Century), Psychology As Level
Loreto Grammar School For Girls, Altrincham
Cheshire 09.2006 - 07.2008
GCSE -
Loreto Grammar School For Girls, Altrincham
Cheshire 09.2001 - 07.2006
Skills
- IT literate in Microsoft (word, excel, access, email)
- High levels of customer service and confidentiality
- Professional telephone and email manner
- Aware of time management
- Work well in a team or alone
- Always willing to learn and develop myself and education
- Knowledge of NHS systems
- Reception desk handling
References
- Available upon request
Timeline
Receptionist in GP surgery/ Care Navigator
Cornbrook Medical Practice
09.2025 - Current
Pharmacy Advisor / Admin
Boots Care Services
03.2023 - 09.2025
Pharmacy National Occupational Standards - RQF level 2/SCQF level 5
Boots UK - Accredited By GPHC
03.2023 - 02.2024
Bachelor of Science - Information and Communications Technology
University of Salford
09.2008 - 07.2011
Customer Advisor
Boots The Chemist
02.2007 - 03.2023
Christmas Temp Operations Assistant
Boots the Chemist (Trafford Centre)
10.2006 - 01.2007
A Levels - Information and Communications Technology, German, History (19th Century), Psychology As Level
Loreto Grammar School For Girls, Altrincham
09.2006 - 07.2008
Waitressing
Events Company
07.2006 - 12.2006
Saturday Assistant
Olwyns Urmston
03.2006 - 07.2006
GCSE -
Loreto Grammar School For Girls, Altrincham
09.2001 - 07.2006