Hi, I’m
Kirsty Dunlop
Rosyth,FIF
I dwell in possibility.
Emily Dickinson
Summary
Experienced and versatile professional with a strong background in risk management, compliance, customer service, and leadership. Proven track record in developing and embedding risk frameworks aligned with Consumer Duty, GDPR, and Anti-Greenwashing requirements. Brings operational management experience from serviced offices and a customer-focused mindset. Leadership skills honed as a Squadron Commander in the RAF Air Cadets, with expertise in training delivery and team development. Holds certifications in Regulatory Compliance, Management, Lean Six Sigma, and Education and Training. Strategic, detail-oriented, and committed to continuous improvement.
Overview
20
years of professional experience
Work History
The Phoenix GroupEdinburgh
Marketing Risk Manager
06.2023 - Current
Job overview
- Facilitated employee training on risk awareness, enhancing overall organisational safety culture.
- Streamlined internal procedures with development of robust risk controls.
- Prepared detailed reports on potential threats, informing corporate decision-making processes effectively.
- Spearheaded data protection initiatives, safeguarding customer information and preventing breaches.
- Established, monitored and reported on risk management metrics to assist with decision-making.
- Supported compliance with GDPR, UK Data Protection Act 2018 and other relevant data protection laws.
- Supported in implementation of local frameworks in support of Consumer Duty including delivery of training.
- Worked with stakeholders to develop anti-greenwashing support and guidance for colleagues.
Azure GlobalDunfermline
Compliance Manager
01.2020 - 05.2025
Job overview
- Promoted proper regulatory knowledge throughout daily work.
- Compiled relevant legal and administrative documents relating to inspections.
- Regularly interpreted legislation to advise teams on necessary implementation advice.
- Reviewed internal policy, procedure and guidance documents and implemented changes in line with industry & legal requirements.
- Proactively identified and solved complex problems related to employee training, management and business direction.
- Adapted session delivery to meet specific needs of professional learners within different environments.
Pico Business Solutions Ltd t/a Red ArkDunfermline, Fife
Registrations Manager
08.2016 - 01.2020
Job overview
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Supervised and trained customer service team members to provide exceptional client care and account management.
- Facilitated on-site staff training, developing processes and procedures to increase operational accuracy.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
Liberty Business CentresRosyth, Fife
Business Centre Manager
02.2013 - 08.2016
Job overview
- Directed and supervised front-of-house operations, upholding company standards.
- Actioned customer feedback to promote continued service improvement.
- Implemented innovative ideas for improvement of centre's services and facilities.
- Facilitated client meetings to secure new business opportunities.
- Managed office supplies, ensuring smooth operations.
Education
International Compliance Association
International Advanced Certificate from Regulatory Compliance
Lean Six Sigma
Yellow Belt from Process Improvement
11.2024 - Current
The Open University
Professional Certificate from Management
Data & Marketing Association
Certificate from GDPR
The Open University
Microcredential from Risk Management
City & Guilds
from L3 Education & Training
06.2025 - Current
Skills
- Operational risk knowledge
- Risk Assessments
- Process Improvement
- Excel proficiency
- Data analysis
- Regulatory risk
- Microsoft Office Suite
- Decision making
Additional Information
Volunteer at 1145 (Dunfermline) Sqn, Royal Air Force Air Cadets - Officer Commanding 1145
- Winner of the Currie Sword for the Best Officer in Scotland and Northern Ireland Region OC of one of the top four squadrons in the UK 2022 in the first year in post.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTimeline
City & Guilds
from L3 Education & Training
06.2025 - Current
Lean Six Sigma
Yellow Belt from Process Improvement
11.2024 - Current
Marketing Risk Manager
The Phoenix Group
06.2023 - Current
Compliance Manager
Azure Global
01.2020 - 05.2025
Registrations Manager
Pico Business Solutions Ltd t/a Red Ark
08.2016 - 01.2020
Business Centre Manager
Liberty Business Centres
02.2013 - 08.2016
International Compliance Association
International Advanced Certificate from Regulatory Compliance
The Open University
Professional Certificate from Management
Data & Marketing Association
Certificate from GDPR
The Open University
Microcredential from Risk Management
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