Kirsty Dunlop
Rosyth,Fife
Summary
Dynamic and detail-oriented risk manager with a strong track record of identifying , assessing, and mitigating risks across financial, operational, and regulatory domains. Skilled in developing risk frameworks, enhancing governance structures, and ensuring compliance with evolving regulatory standards, including Consumer Duty, Anti-Greenwashing and GDPR regulations. Adept and cross-functional collaboration, stakeholder management and embedding a proactive risk culture within organisations. Holds professional certifications in Regulatory Compliance and Management, with a commitment to continuous improvement through Lean Six Sigma methodologies. Brings a strategic mindset, analytical expertise, and a hands-on approach to protecting business value and enabling sustainable growth.
Overview
12
12
years of professional experience
Work History
Marketing Risk Manager
The Phoenix Group
Edinburgh
06.2023 - Current
- Facilitated employee training on risk awareness, enhancing overall organisational safety culture.
- Streamlined internal procedures with development of robust risk controls.
- Prepared detailed reports on potential threats, informing corporate decision-making processes effectively.
- Spearheaded data protection initiatives, safeguarding customer information and preventing breaches.
- Established, monitored and reported on risk management metrics to assist with decision-making.
- Supported compliance with GDPR, UK Data Protection Act 2018 and other relevant data protection laws.
- Supported in the implementation of local frameworks in support of Consumer Duty including the delivery of training.
- Worked with stakeholders to develop anti-greenwashing support and guidance for colleagues.
Compliance Manager
Azure Global
Dunfermline
01.2020 - 05.2025
- Promoted the importance of proper regulatory knowledge throughout daily work.
- Compiled relevant legal and administrative documents relating to inspections.
- Regularly interpreted legislation to advise the team on necessary implementation advice.
- Reviewed internal policy, procedure and guidance documents and implemented changes in line with industry & legal requirements.
- Proactively identified and solved complex problems related to employee training, management and business direction.
- Adapted session delivery to meet specific needs of professional learners within different environments.
Registrations Manager
Pico Business Solutions Ltd t/a Red Ark
Dunfermline, Fife
08.2016 - 01.2020
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Supervised and trained customer service team members to provide exceptional client care and account management.
- Facilitated on-site staff training, developing processes and procedures to increase operational accuracy.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
Business Centre Manager
Liberty Business Centres
Rosyth, Fife
02.2013 - 08.2016
- Directed and supervised front-of-house operations, upholding company standards.
- Actioned customer feedback to promote continued service improvement.
- Implemented innovative ideas for the improvement of centre's services and facilities.
- Facilitated client meetings to secure new business opportunities.
- Managed office supplies, ensuring smooth operations.
Education
International Advanced Certificate - Regulatory Compliance
International Compliance Association
United Kingdom 11.2022 - 03.2023
Yellow Belt -
Lean Six Sigma
United Kingdom 2024 -
Professional Certificate - Management
The Open University
United Kingdom 2018 - 2019
Certificate - GDPR
Data & Marketing Association
United Kingdom 2024 - 2024
Microcredential - Risk Management
The Open University
United Kingdom 2025 - 2025
Skills
- Operational risk knowledge
- Risk Assessments
- Process Improvement
- Excel proficiency
- Data analysis
- Regulatory risk
- Microsoft Office Suite
- Decision making
Additional Information
Volunteer at 1145 (Dunfermline) Sqn, Royal Air Force Air Cadets - Officer Commanding 1145
- Winner of the Currie Sword for the Best Officer in Scotland and Northern Ireland Region OC of one of the top four squadrons in the UK 2022 in the first year in post.
Timeline
Marketing Risk Manager
The Phoenix Group
06.2023 - Current
International Advanced Certificate - Regulatory Compliance
International Compliance Association
11.2022 - 03.2023
Compliance Manager
Azure Global
01.2020 - 05.2025
Registrations Manager
Pico Business Solutions Ltd t/a Red Ark
08.2016 - 01.2020
Business Centre Manager
Liberty Business Centres
02.2013 - 08.2016
Yellow Belt -
Lean Six Sigma
2024 -
Professional Certificate - Management
The Open University
2018 - 2019
Certificate - GDPR
Data & Marketing Association
2024 - 2024
Microcredential - Risk Management
The Open University
2025 - 2025
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