Summary
Overview
Work history
Education
Skills
Custom
Accomplishments
Timeline
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Kirsty Dodoo

Summary

I am a hardworking, reliable, conscientious, respectful and loyal individual with a year's work experience in reception and childcare. I am a self-motivator, quick learner and a team player. As a receptionist, I was often told by visitors and colleagues that I was polite, kind and helpful and smiled a lot. These testimonials contributed to me winning the staff of the week award several times. Providing excellent customer service and care is very important to me and that motivated me to be the best I can be. I am often told that I am patient, kind and compassionate. I work well under pressure and have multitasking skills. My bubbly sociable nature made me very popular with my school mates and colleagues.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work history

Receptionist

NHS Professionals
West Wickham, Bromley
02.2021 - 10.2022
  • Welcomed visitors with warmth and professionalism for positive first impressions.
  • Directed customer calls and communicated messages to relevant team members.
  • Provided positive visitor experiences through friendly reception service.
  • Greeted clients and customers, providing access passes.
  • Fielded switchboard calls quickly to relevant departments for reduced phone waiting times.
  • Responded calmly and compassionately in emergency situations.

Crew member

Wingstop
Bromley, Kent
12.2022 - Current
  • Worked fast and accurately to meet customer needs and service goals.
  • Trained in food safety and hygiene practices.
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.
  • Maintained clean and sanitary food preparation areas and equipment.
  • Handled customer complaints using quick decision-making to resolve issues.
  • Addressed questions, concerns and complaints of customers.
  • Checked completed orders for accuracy, quality and presentation.

Education

Certificate of Higher Education - Hospitality

Orpington, Bromley
09.2022 - 06.2024

Skills

  • My strengths include good organisational skills, problem solving skills, quick thinking, and paying attention to detail I am resourceful and like to go the extra mile to help complete any task assigned to me I am open to new challenges as I know that as a young person, getting exposed to different challenges will help me in future life experiences and strengthen my decision-making skills I am willing and excited to gain new skills and explore new things which will allow me to become a better whole rounded person, both at work and in my everyday life

Custom

I am interested in working in the hospitality industry and my experience of working as a receptionist in a busy hospital, working in a public facing role will support enable me to have more exposure and better manage challenges.

Accomplishments

    I was recently awarded for employee of the month for my amazing customer services skills in front of house.

Timeline

Crew member

Wingstop
12.2022 - Current

Certificate of Higher Education - Hospitality

09.2022 - 06.2024

Receptionist

NHS Professionals
02.2021 - 10.2022

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Kirsty Dodoo