Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
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Kirsty Davies

Llanelli,Carmarthenshire

Summary

Detail-oriented professional with expertise in Microsoft Office Suite, digital dictation and transcription, and medical terminology. Demonstrates exceptional communication skills, resourcefulness, and attention to detail. Proficient in data entry and audio typing with a strong focus on accuracy and efficiency. Committed to maintaining punctuality and composure in high-pressure environments. Career goal includes leveraging skills in administrative support to enhance operational efficiency within a dynamic organisation.

Adaptable and flexible team player with strong time management and organisational skills. Quick learner confident in meeting tight deadlines in fast-paced environments. Takes own initiative to complete tasks and identify process improvements.

Overview

17
17
years of professional experience

Work history

Trainee Medical Secretary

Hywel Dda Health Board
Llanelli, Carmarthenshire
05.2022 - Current
  • Adapted to new situations and learned new skills quickly.
  • Worked productively with team members to achieve common goals.
  • Showed initiative and willingness to take on new challenges.
  • Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
  • Sought feedback actively and used it to improve performance.
  • Carried out duties with strict compliance to company standards and policies.
  • Communicated ideas and information clearly and concisely, both verbally and in writing
  • Answered phone calls and emails for management team during busy periods.
  • Maintained orderly files with updated, easily accessible information for staff.
  • Addressed incoming requests for information, inquiries, and complaints.
  • Generated written materials with meticulous attention to grammar and spelling.
  • Answered phone enquiries and transferred calls to specific departments.
  • Shared communications between medical staff and patients.
  • Photocopied and scanned documents to update patient records.
  • Addressed questions, escalating issues and complaints to management.
  • Registered information on database to maintain accurate and updated details.
  • Reminded patients regarding upcoming appointments to streamline schedule.
  • Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
  • Used spreadsheet software to track important data and identify administrative trends.
  • Documented patient encounter information, laboratory results, and correspondence for records.
  • Typed dictation from doctors and updated charts of patients.
  • Followed written and verbal directions, managing high-volume details and tasks with accuracy.

Mental health support worker

Mencap Cymru
Llanelli, Carmarthenshire
11.2010 - 06.2012
  • Maintained confidentiality of clients' information.
  • Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
  • Helped service users to gain ability to function independently in society.

Care assistant

Ty Mair Nursing Home
Llanelli, Carmarthenshire
09.2008 - 10.2010
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Kept patient environments clean and neat following optimum hygiene standards.

Education

Medical Office Award -

Pitman Training

Access to Health -

Coleg Sir Gar
Llanelli, Carmarthenshire

ND Health Studies -

Coleg Sir Gar
Llanelli, Carmarthenshire

GCSEs -

St John Lloyd
Llanelli, Carmarthenshire

Skills

  • Microsoft Office Suite
  • Telephone etiquette
  • Mail distribution
  • Communication skills
  • Resourcefulness
  • Attention to Detail
  • Digital dictation and transcription
  • Keyboard typing speed
  • Patience and composure
  • Data Entry
  • Medical terminology
  • Microsoft Office
  • Punctual
  • Audio typing

Custom

Kirsty, Davies, 07824393746, kirstydavies511@gmail.com, White British , 05/11/1987, 20b Bryngolau, Carmarthenshire, Llanelli, SA14 8PN

Personal Information

  • Nationality: White British
  • Date of birth: 05/11/1987

Timeline

Trainee Medical Secretary

Hywel Dda Health Board
05.2022 - Current

Mental health support worker

Mencap Cymru
11.2010 - 06.2012

Care assistant

Ty Mair Nursing Home
09.2008 - 10.2010

Medical Office Award -

Pitman Training

Access to Health -

Coleg Sir Gar

ND Health Studies -

Coleg Sir Gar

GCSEs -

St John Lloyd

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Kirsty Davies