Kirsty Cupples
Kilmacolm,Inverclyde
Summary
A compassionate and empathetic professional with a strong understanding of people. Highly skilled and experienced in working with indiviuals who have learning disabilities, autism and epilepsy. Fully up to date with advanced health and social care training courses. I hold an SVQ level 3 in health and social care and am a registered member of SSSC. I demonstrate exceptional risk management awareness and thrive in dynamic, high-pressure environments. I am adept at leading and motivating teams to achieve their goals while fostering long-lasting relationships through dedication and adaptability. I am Highly committed to overcoming challenges and delivering results, with a focus on creating positive outcomes for individuals and teams alike.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Personal assistant
Enable Scotland
Linwood, Renfrewshire, Renfrewshire
03.2011 - Current
- Supported individuals using person centred approaches based on their individual requirements
- Assisted individuals with daily living activities, ensuring comfort and safety at all times.
- Provided compassionate care and emotional support to clients, fostering a nurturing environment.
- Collaborated with healthcare professionals to develop and implement personalised care plans.
- Monitored clients' health and wellbeing, promptly reporting changes to appropriate management and/or health and social care professionals.
- Administered medication and managed healthcare routines, adhering to established protocols.
- Maintained a high level of training to ensure I complied with all SSSC codes of practice and expectations set out by my organisation and local authority.
- Supported daily activities by helping people I support with personal hygiene, mobility, and nutrition.
Shift manager
McDonalds
Greenock, Inverclyde
12.2006 - 03.2011
- Managed daily operations of restaurant ensuring exceptional customer service and satisfaction.
- Developed and maintained strong relationships with customers to ensure an excellent dining experience for individuals and families.
- Trained and mentored team members in customer service techniques and operational procedures.
- Implemented quality control measures to enhance the overall dining experience for guests.
- Resolved customer complaints and issues promptly to maintain positive dining experiences.
- Received national recognition for outstanding customer service and commitment by being nominated for crew member of the quarter in 2008
- Motivated junior staff members to reach their potential and strive towards the companies values and goals.
Education
SVQ Level 3 - Health and Social Care
West College Scotland
Paisley 08.2013 - 06.2014
Bachelor of Arts - Social Science with Psychology
Glasgow Caledonian University
Glasgow 09.2011 - 06.2013
Skills
- Autism spectrum understanding in addition to epilepsy management including rescue medications
- Risk management awareness and the ability to work dynamically
- Adaptability to changing conditions and works well under pressure
- Natural ability to lead and motivate teams and individuals to achieve their goals and ambitions
- Highly dedicated to achieving set goals and challenges
- compassionate and empathetic with the ability to build long lasting relationships with individuals
Certification
I am a registered member of SSSC and hold my SVQ level 3 in Health and Social Care, achieved in 2014.
I have current PVG membership.
Timeline
SVQ Level 3 - Health and Social Care
West College Scotland
08.2013 - 06.2014
Bachelor of Arts - Social Science with Psychology
Glasgow Caledonian University
09.2011 - 06.2013
Personal assistant
Enable Scotland
03.2011 - Current
Shift manager
McDonalds
12.2006 - 03.2011