Kirsty Caulkett
New Milton,Hampshire
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Housekeeper
Beautiful Cleaning
New Milton, Hampshire
02.2023 - 05.2023
- Serviced bathrooms with fresh supplies and regular cleaning.
- Meticulously vacuumed, dusted and tidied guest rooms.
- Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
Receptionist
Engleburn Care Home
New Milton, Hampshire
06.2021 - 01.2022
- Kept reception area clean and neat to give visitors positive impression of the company.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
- Delivered front of house duties with warm and professional manner.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Updated client accounts and patient charts to maintain accurate and up-to-date files.
Shift Manager
One Stop
New Milton, Hampshire
11.2014 - 07.2021
- Tracked receipts, employee hours and inventory movements for smooth budgetary planning.
- Kept employees operating productively to meet business and customer needs.
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
- Increased team efficiency by analysing staff and equipment performance.
- Led by example and demonstrated company best practices.
- Ordered stock and procured services to deliver on company goals.
- Trained and mentored new employees to maximise team performance.
- Completed comprehensive shift reports to support seamless handovers.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
Shift Manager
Hoburne Naish
New Milton, Hampshire
02.2021 - 05.2021
- Ordered stock and procured services to deliver on company goals.
- Reduced customer wait times through optimised checkout processes.
- Delivered outstanding customer care with proactive sales and listening skills.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Cleaner
Wettons Cleaners
New Milton, Hampshire
09.2014 - 11.2014
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Reported breakages to supervisor.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Restocked, refreshed and sanitised bathroom facilities.
- Safely stored cleaning solutions, equipment and chemicals.
- Emptied and cleaned trash cans following procedures.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
Customer Assistant
KFC
Andover, Hampshire
01.2010 - 11.2010
- Provided fast checkout service with high levels of customer care and transaction speed.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Managed customer complaints with prompt, mutually beneficial resolutions.
Education
GCSEs - Business Studies
Ultima
New Milton 09.2007 - 09.2009
Skills
- Professional demeanour
- Customer and client relations
- Active listening
- Multitasking and prioritisation
- Organised and reliable
Timeline
Housekeeper
Beautiful Cleaning
02.2023 - 05.2023
Receptionist
Engleburn Care Home
06.2021 - 01.2022
Shift Manager
Hoburne Naish
02.2021 - 05.2021
Shift Manager
One Stop
11.2014 - 07.2021
Cleaner
Wettons Cleaners
09.2014 - 11.2014
Customer Assistant
KFC
01.2010 - 11.2010
GCSEs - Business Studies
Ultima
09.2007 - 09.2009
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