Kirsty Campbell
Motherwell,United Kingdom
Summary
I bring with me strong leadership, communication, and problem-solving abilities. I am knowledgeable about and have a proven track record in team collaboration, project management, sales driven targets and customer relations. Ready to use and develop organisational, strategic planning, and interpersonal skills in the position on offer. I am highly motivated in every aspect of my working role with a dedication to my working career.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Manager
Pure Spa & Beauty
Glasgow
01.2017 - Current
- Lead a team of 15+ employees within the spa, therapists and front of house
- Good staff retention
- Diary Management
- Work towards monthly targets
- Weekly KPI
- Recruitment
- Customer complaints
- Customer service call handling
- Spa second highest earner in UK
- Grow strong relationships with clients to secure repeat business.
- Facilitated staff training, resulting in better customer service.
- Secured new business opportunities with successful networking events.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Purchase Orders and invoicing stock order
- Continual professional development plans
- Staff inductions and training
- Health & Safety compliance
Senior Therapist
Bijoux Hair & Beauty
Glasgow, Glasgow City
04.2011 - 01.2017
- Provided therapeutic services to clients, enhancing their emotional wellbeing
- Tailored consultations to clients needs
- Managed appointment scheduling efficiently, minimising wait times for clients
- Provided exceptional customer service, ensuring repeat client bookings
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases
Education
Leadership Course - Tourism & Hospitality Development Programme
HIT SCOTLAND
Glasgow, Glasgow City 02.2021 - 04.2021
AET - Teach or train in further education
Glasgow Clyde College
Glasgow 01.2014 - 08.2014
HND BEAUTY THERAPY - BEAUTY THERAPY
New College Lanarkshire
Motherwell 01.2008 - 06.2010
Skills
- Team leadership & development
- Team supervision
- Time management
- Excellent time keeping
- Good listener
- Decision making
- Patience
- Relationship building
- Training development
- Inspiring motivation
- KPI tracking
- Negotiation
- Calm under stressful situations
- Payroll
- Customer Service - complaint resolutions
- Health and Safety Compliance
- Bookkeeping
- Quality assurance
Timeline
Leadership Course - Tourism & Hospitality Development Programme
HIT SCOTLAND
02.2021 - 04.2021
Manager
Pure Spa & Beauty
01.2017 - Current
AET - Teach or train in further education
Glasgow Clyde College
01.2014 - 08.2014
Senior Therapist
Bijoux Hair & Beauty
04.2011 - 01.2017
HND BEAUTY THERAPY - BEAUTY THERAPY
New College Lanarkshire
01.2008 - 06.2010
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