Kirsty Brown

Work history

Office manager

KPW Investments

Glasgow, Glasgow City

05.2019 - Current

Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Managed 8 employee office, supervising workers, enhancing productivity and driving efficiency.
Oversaw office budget to responsibly allocate equipment and resources.
Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
Managed company data and KPI report generation.
Trained and mentored staff to drive performance and target achievement.
Recruited and hired qualified candidates for vacant and new positions.
Consulted with senior management to develop operational enhancements, streamline processes and increase team performance.
Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks.
Handled conflicts and complaints with strong problem-solving and mediation skills.
Collaborated and clearly communicated across teams to achieve consistent service delivery.
Built rapport with key stakeholders to improve communication and operational delivery.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Developed Standard Operating Procedures (SOP) for administrative employees.
Completed orientations to integrate new staff to company systems and culture.
Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Conducted over 8 employee evaluations per quarter to improve team performance.
Completed Company banking using Xero to maintain comprehensive records.
Provided complete meeting support, including materials preparation and minute-taking.
Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Negotiated with vendors to minimise costs and improve service delivery.
Managed costs and billing, resolving financial discrepancies effectively through organisational management of account information.
Conducted risk assessments to reach regulatory compliance and promote staff health and safety.

Pharmacy dispensing assistant

NHS Glasgow & Clyde

Glasgow, Glasgow City

09.2016 - 05.2019

Informed all hospitals in Glasgow and Clyde on potential supply and availability issues and recommended best course of action.
Escalated medicine-related concerns or queries to Management as appropriate.
Selected prescription items by following Standard Operating Procedures (SOPs) and legal regulations.
Confidently navigated Electronic Prescription Service (EPS) to receive and process up to 500 orders daily.
Maintained suitable stock levels within dispensary and retail environment.
Enhanced continuity of patient care by establishing working relationships with healthcare professionals at primary and secondary care facilities.
Prepared Monitored Dosage Systems (MDSs) to simplify dose management for patients with multiple prescribed medications.
Received incoming controlled drug supplies, storing within correct, secure locations.
Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
Counted and labelled prescriptions with correct item and quantity.
Answered telephones and provided information about order status, open hours and pharmacy procedures.
Selected, labelled and dispensed prescriptions accurately, in line with standard operating procedures.
Processed incoming medication orders, checking inventories for supply requirements and reordering stock as necessary.
Kept pharmacy counter and related areas clean, neat and organised.
Identified high-demand and out-of-stock items for replenishment.
Consulted senior pharmacy staff for additional advice on complex drug queries.
Retained pharmacy stock knowledge to provide helpful customer advice.
Stored medicines in appropriate temperature-controlled conditions to maintain quality.
Validated and prioritised orders ready for dispensing.
Completed and passed course at North Glasgow College to qualify as a Pharmacy Technician.

Compliance officer

Renishaw

Glasgow, Glasgow City

08.2015 - 09.2016

Ensured company policies were implemented and adhered to.
Maintained accurate and detailed compliance records.
Developed policies and systems to ensure business successfully achieved objectives.
Owned various general administrative duties to strict timelines.
Overhauled existing compliance controls to enhance risk mitigation.
Collected and organised internal information to support execution of audits.
Supported creation of training materials to educate employees on regulations and impact of non-compliance.
Escalated areas of concern through appropriate internal or external channels.
Collaborated with multi-disciplinary staff to instill culture-wide culture of accountability and compliance.
Reviewed public-facing content to protect company from liability due to misleading claims.
Conducted intensive audits and risk assessments to identify and minimise non-compliance.
Recorded and actioned findings of internal investigations in line with proper procedure.
Investigated suspicious, irregular or non-regulatory compliant activities.
Responded to compliance-related queries, keeping up to date with changes to regulations.
Supported company ethos of continual improvement and growth with stringent audit schedule.
Liaised with multi-disciplinary staff to collect and process data quickly.
Monitored and reported on industry compliance with relevant legislation.
Reported on compliance performance to senior management.
Protected against fines and reputational damage caused by potential non-compliance.

Office administrator

KPW Investments

Glasgow, Glasgow City

02.2012 - 08.2015

Handled day-to-day office activities and operations including Front and back office duties.
Maintained office stocks, reordering within a prescribed budget as necessary.
Carried out all Financial administrative duties and tasks in adherence with FCA (Financial Conduct Authority) policy regulations.
Accurately and efficiently word-processed Suitability reports, reviews and correspondence for both Advisers and clients.
Provided printing, photocopying scanning support to colleagues.
Dealt with client queries with kindness, patience and clarity to ensure positive customer satisfaction and resolution.
Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
Received, sorted and distributed incoming mail.
Assisted managers in compiling and organising materials for meetings.
Kept and maintained accurate filing system for preservation of office information.
Assisted with financial tracking and budget enforcement by approving financial expenditures.
Planned and scheduled meetings, creating agendas and minutes as needed.
Established improved workflows to maximise communication and efficiency.
Managed physical and digital correspondence while keeping information private and secure.
Prepared and distribute meticulous notes and high-quality reports within deadlines.
Created email notifications, invitations and agendas for meetings, events and appointments.
Acted as main contact for clients.
Created and maintained logical and orderly digital filing system for impeccable record keeping.
Organised tasks by level of urgency and importance to make best of use time and resources.
Was the only member of staff working for the three advisers that were the partners.

Summary

Overview

Work history

Office manager

Pharmacy dispensing assistant

Compliance officer

Office administrator

Education

NVQ Level 5 - People Management

NVQ Level 4 - Xero Accounting & Bookkeeping

SVQ Level 5 - Pharmacy

Skills

Work availability

Timeline

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