Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Kirsty Brannan

Fraserburgh,Aberdeenshire

Summary

I am highly-motivated with excellent business management, leadership and teamwork skills. I have high quality experience in customer service, understanding and responding to customer needs. I am outgoing and friendly, delivering excellent communication skills with staff and customers. I have great time management skills, making me punctual and able to complete tasks such as scheduling and organising administration to a deadline. I am motivated, focused and dependable with outstanding customer communication. I have been successful in leading front desk duties, showing I am organised and efficient while providing exceptional service to customers. I have succeeded in maintaining neat, organised reception spaces for staff and guests. I am a loyal employee and dedicated team player, proactive and hands-on in task completion. I am driven to deliver high-quality service, work as part of a new team and learn new skills doing so. I am eager to take on a challenging new role and feel I have the skills, qualities and experience to fulfil this successfully.

Overview

29
29
years of professional experience

Work history

Owner

Peterhead and Fraserburgh Removals and Storage
Fraserburgh
10.2004 - 09.2023
  • Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and ensuring the business ran successfully.
  • Received and placed telephone calls to customers.
  • Supervised staff to deliver top-quality service.
  • Organised the financial administration and management side of the business.
  • Navigated business challenges and made key decisions to achieve long-term success.
  • Directed day-to-day work of employees and motivated our team to exceed objectives.
  • Organised professional diaries and calendars, supplying timely reminders of upcoming work.
  • Built positive relationships with customers and clients to maintain outstanding service.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Managed queries in person, by phone and via email with exceptional customer care.
  • Drafted and distributed professional business letters and email correspondence.

Receptionist

General Accident Insurance
Bradford
06.1994 - 03.2000
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered a high volume of telephone calls per day, compiling detailed notes and promptly forwarding as required.
  • Assisted with set up of ID card and access permissions following security practices.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Answered and helped resolve enquiries from clients and the general public.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Delivered front desk duties with warm and professional manner.
  • Offered knowledgeable, friendly support to office staff and customer's.
  • Provided support to company employees, including copying, faxing and file management.
  • Represented company and promoted brand with exceptional service and presentation.

Education

City and Guilds - Secretarial Administration

Bradford College
Bradford
09/1993 - 06/1994

City and Guilds - Business and Finance

Hanson School
Bradford
09/1992 - 07/1993

Skills

  • Leadership skills
  • Customer service skills
  • Time management skills
  • Communication and team work skills
  • Active listening skills
  • Motivation skills
  • Cash handling skills
  • Business administration skills

Affiliations

  • Horse Riding
  • Dog Walking
  • Reading
  • Exercise Classes
  • Socialising with friends and family

References

References available upon request.

Timeline

Owner

Peterhead and Fraserburgh Removals and Storage
10.2004 - 09.2023

Receptionist

General Accident Insurance
06.1994 - 03.2000

City and Guilds - Secretarial Administration

Bradford College
09/1993 - 06/1994

City and Guilds - Business and Finance

Hanson School
09/1992 - 07/1993

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Kirsty Brannan