Kirsty Blake

With over 16 years in the Property Management industry, I have developed a wide range of transferable skills including excellent negotiator skills, building an exceptional reputation for customer service skills, building strong and long-lasting relationships with clients, managing maintenance issues and preparing legal documentation.

Experienced in resolving problems and improving customer satisfaction, managing maintenance works and contractors, and where possible, resolving issues myself without a contractor having to attend to ensure my clients are not going to any unnecessary expense.

Organised and committed to delivering comprehensive advice, and support to clients. Adept at multi-tasking, keeping up to date with frequent legal changes within the industry, completing legal paperwork and ensuring date critical paperwork is completed correctly.

Responsible for making payments to clients and keeping comprehensive records in both the property management roles and the Accounts Manager role. This has included using QuickBooks, Stripe and Excel Spreadsheets to make payments regularly.

Experience working within a team and working alone, when working alone I have ensured that I maintain contact with others both within the industry and also with like-minded business people outside of the industry by attending Networking events. This has involved public speaking and producing presentations to present my business to others.

• Spending time with my family and friends
• Travelling
• Paddleboarding
• Reading
• Attending concerts
• Wild Swimming

I completed the qualification to become a Domestic Energy Assessor in 2008 and carried out Energy Performance Certificates on all of the properties managed within Shropshire Property Rentals. Since moving to Cornwall, none of my employers have required this qualification, so this has now ceased and a new qualification would be required for this to be reinstated.