Kirsty Beard
Sandy ,Bedfordshire
Summary
Sales Executive with 5+ years in event planning and management, skilled in client needs assessment and prospect conversion to drive sales growth. Proficient in articulating service benefits, preparing sales documentation, and generating analytical reports. Expertise in objection handling and maximizing sales opportunities through effective communication with clients and agents. Proven track record in creating tailored events and identifying market gaps to develop new revenue streams.
Results-driven Sales Executive with a focus on event planning and management. Delivered outstanding customer experiences by expertly listening to client needs and crafting bespoke events within budget. Maximised sales opportunities through consultative selling and effective relationship management.
Dynamic Sales Executive with expertise in consultative selling and contract negotiation. Achieved significant sales growth by closing large deals and implementing strategic sales initiatives. Balances multiple events and locations while maintaining high service standards and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Group sales executive
Champneys
Henlow, England
04.2019 - I currently work here
- Managed client relationships throughout sales process and post-event engagement.
- Built long-term customer relationships, generating referrals from satisfied clients.
- Maintained communication with customers during booking process to ensure all needs were met.
- Crafted bespoke events within budget by thoroughly understanding customer requirements.
- Calculated event costs, raised invoices, and pursued overdue payments.
- Reconciled payments upon receipt to ensure accurate billing and revenue capture.
- Balanced multiple events across locations, ensuring timely responses and effective communication for guests.
- Closed large sales and consistently surpassed sales targets, contributing to company growth.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Attending networking events and opportunities to increase brand awareness and sales
Reservations agent
Champneys
Henlow, England
11.2010 - 04.2019
- Dealt with high-volume calls and emails competently to meet service targets.
- Completed bookings and reservation amendments using hospitality property management software.
- Conducted calls professionally and politely to maintain excellent service standards.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Communicated reservation confirmations to guests via post and email.
- Secured bookings through phone, email and webchat sales, using expert hotel product and service knowledge.
- Utilised reservation software to input, retrieve, and update guest information promptly.
- Worked with hotel staff to accommodate guest requests for specific room locations and requests
- Developed strong relationships with repeat guests, recognising their preferences and ensuring a personalised service.
- Receieved incoming reservations enquiries and updated existing bookings in line with established policies and procedures.
- Processed payments and sent confirmation details to customers via email or mobile app.
Runner
Asda
Biggleswade, England
11.2005 - 11.2010
- Delivered friendly, attention and professional customer service while completing tasks.
- Understood tasks with little instruction or supervision.
- Checked customer IDs to confirm age before selling age-restricted products.
- Ensured that checkouts ran smoothly during the shift
- Closed the store and completed the banking for all tills
Education
GCSEs - 5 Grades A - C including English (A*) & Maths (C)
Sandy upper school (now Sandy secondary)
08.1995
Skills
- Customer service excellence
- Attention to detail
- Accurate accounting and invoicing
- Workload prioritization
- Calm under pressure
- Multitasking and delegation
- Client relationship management
- Sales forecasting
- Event budgeting
- Consultative selling
- Contract negotiation
- Customer service
- CRM utilization
- Upselling techniques
- Time management
- Problem solving
- Communication
About me
I keep fit by running 3 times a week
I enjoy spending time with the family, especially when we can get into the garden
I love to read
Timeline
Group sales executive
Champneys
04.2019 - I currently work here
Reservations agent
Champneys
11.2010 - 04.2019
Runner
Asda
11.2005 - 11.2010
GCSEs - 5 Grades A - C including English (A*) & Maths (C)
Sandy upper school (now Sandy secondary)