Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Kirsty Baxter

Derby,Derbyshire

Summary

A dedicated professional with a strong focus on critical feedback giving and decision-making support, adept at adapting learning styles to meet diverse needs. Demonstrates exceptional empathy and understanding, coupled with effective time management and a thorough knowledge of GDPR compliance. Skilled in building trust through proactive mentoring and resilience coaching, with familiarity in e-learning platforms enhancing digital literacy. Expertise in goal-setting strategies, social, emotional, and mental health needs support plan development, reflective practice, empathetic listening, crisis intervention, and wellbeing mentoring. Committed to emotionally intelligent communication to foster positive outcomes in all interactions.

Experienced professional with focus on mentoring, fostering growth and development in individuals. Capable of creating supportive environments, leveraging strong communication and interpersonal skills to guide and inspire mentees. Committed to implementing tailored strategies to help others achieve their full potential.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Personal Wellbeing Mentor

Ingeus
Derby, East Midlands
06.2021 - Current
  • Encouraged participation in community service projects to instil social responsibility values in mentees.
  • Trained new mentors on effective mentoring techniques that benefit both parties involved.
  • Identified individual learning styles to tailor mentorship approaches accordingly.
  • Implemented peer mentoring programmes allowing mutual growth and learning opportunities for all participants.
  • Managed my own case load efficiently and effectively
  • Kept up to date with all training
  • Organised group discussions promoting critical thinking and problem-solving skills among participants.
  • Fostered personal growth in mentees with regular one-on-one coaching sessions.
  • Conducted regular progress reviews, ensuring successful achievement of set goals by mentees.
  • Motivated proactive behaviour with ongoing encouragement and positive reinforcement strategies.
  • Improved emotional resilience in mentees through mindfulness training exercises.
  • Established supportive relationships for improved confidence and motivation amongst mentees.
  • Devised personalised action plans, leading to accelerated skill development in mentees.
  • Delivered one-on-one sessions to guide mentees through various subjects and challenges.
  • Listened actively to mentees' concerns, goals and challenges, providing empathetic understanding and personalised guidance.
  • Identified and assessed mentees' strengths, weaknesses and areas for development to create tailored action plans.
  • Cultivated strong and trusting rapport with clients, building safe and inclusive environments.

Community Support Worker in Housing and Welfare

Ingeus CRC
Derby, East Midlands
11.2020 - 06.2021
  • Supported individuals in crisis situations, ensuring safety and stability at all times.
  • Organised recreational activities resulting in improved mental wellbeing of participants.
  • Advocated on behalf of vulnerable individuals in social welfare proceedings, upholding their rights.
  • Collaborated with local organisations offering varied opportunities for client participation.
  • Helped clients manage their finances responsibly, fostering financial independence.
  • Delivered emotional support to distressed clients, instilling a sense of calm and comfort.
  • Facilitated educational workshops on mental health awareness for enhanced community understanding.
  • Provided companionship during leisure activities for increased social inclusion of clients.
  • Enhanced client autonomy with daily living skills training.
  • Completed detailed record keeping duties ensuring accurate documentation of client progress.
  • Promoted community integration by creating social engagement plans for clients.
  • Complied with all safeguarding, risk management, risk assessment and lone working policies and procedures.
  • Promoted inclusion, maintaining positive links with variety of community organisations.
  • Developed warm and positive relationships with users, resulting in excellent satisfaction scores.
  • Escalated concerns for investigation to maintain service user welfare and safety.
  • Optimised outcomes by providing person-centred care tailored to user needs and lifestyle.

Peer Mentor volunteer

Ingeus CRC
Derby, East Midlands
03.2018 - 11.2020
  • Facilitated group study sessions to promote collaborative learning amongst peers.
  • Fostered a positive learning environment for enhanced comprehension.
  • Upheld strict confidentiality policies whilst discussing sensitive issues with service users
  • Created and facilitated engaging workshops focusing on various topics such as budgeting, stress relief and order compliance offering valuable life skills.
  • Created engaging workshops focusing on various topics such as bullying prevention, test prep tips and stress management techniques offering valuable life skills beyond academics.
  • Assisted less experienced peers adapt to a probation environment helping them feel comfortable and welcome right from the start.
  • Assisted in resolving conflicts amongst peers, fostering healthy social interactions.
  • Improved service user performance by providing one-on-one mentoring and guidance based on their situation.
  • Nurtured self-confidence within mentees with constant motivation and encouragement.
  • Encouraged active participation in service activities for improved engagement.
  • Worked with service users to build and develop confidence and self-esteem to further promote personal progress.
  • Factored-in abilities, needs and interests of participants in development of events and programs.

Education

NVQ Level 3 - Information, advice and guidance

St Giles Trust

Skills

  • Critical feedback giving
  • Decision making support
  • Learning style adaptation
  • Empathy and understanding
  • Time management
  • Knowledge of gdpr compliance
  • Building trust
  • Proactive mentoring
  • Resilience coaching
  • Familiarity with e-learning platforms
  • Goal-setting strategies
  • Digital literacy
  • Social, Emotional and Mental Health needs
  • Support plan development
  • Reflective practice
  • Empathetic listening
  • Crisis Intervention
  • Wellbeing mentoring
  • Emotionally intelligent communication

Certification

EL1 Vetting

Current Enhanced DBS Certificate

Timeline

Personal Wellbeing Mentor

Ingeus
06.2021 - Current

Community Support Worker in Housing and Welfare

Ingeus CRC
11.2020 - 06.2021

Peer Mentor volunteer

Ingeus CRC
03.2018 - 11.2020

NVQ Level 3 - Information, advice and guidance

St Giles Trust

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Kirsty Baxter