Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Kirsty Armstrong

Milford Haven,Pembrokeshire

Summary

Reliable and motivated professional with strong customer service and organisational skills. Since January 2025, I have been supporting a family member and focusing on my Open University studies, developing resilience and improving my time management skills. Now ready to return to work, I am eager to bring my dedication and adaptability to a new role.

Overview

23
23
years of professional experience

Work history

Family Support Role

At Home
Milford Haven, Pembrokeshire
09.2024 - Current
  • Supporting a family member, demonstrating reliability, patience, and adaptability.
  • Developing key transferable skills in communication, organisation, and decision-making.

Retail Assistant

Sainsbury's
Tenby, Pembrokeshire
01.2024 - 09.2024
  • Delivered outstanding customer service by addressing queries and providing product information.
  • Resolved customer complaints to ensure satisfaction and foster repeat business.
  • Efficiently handled cash register operations, minimising queue lengths at checkouts.
  • Followed company policies for returns and exchanges, preserving customer loyalty.
  • Maintained a clean shop floor to promote a welcoming environment.
  • Rotated stock regularly to reduce expired or outdated inventory.
  • Supported team members to enhance overall operational efficiency.

Retail Assistant

Tesco
Pembroke Dock, Pembrokeshire
11.2018 - 12.2023
  • Delivered exceptional customer service by assisting with product selection and resolving issues promptly.
  • Operated tills, ensuring accurate handling of cash and card transactions.
  • Replenished stock to maintain appealing displays that supported sales objectives.
  • Followed health and safety procedures to provide a secure environment for customers and colleagues.
  • Collaborated effectively within a team to achieve sales targets and uphold store standards.
  • Processed refunds and exchanges following company policies, maintaining professionalism.
  • Strictly adhered to the Think 25 policy to promote responsible selling.

Housekeeper and Receptionist

The Grove Hotel
Narberth, Pembrokeshire
04.2015 - 11.2018
  • Welcomed guests professionally, managing check-ins and check-outs efficiently.
  • Responded to phone and email enquiries promptly, resolving guest queries effectively.
  • Maintained high standards of cleanliness and hygiene in guest rooms.
  • Assisted with special requests, consistently delivering exceptional customer service.

Cashier

Coral Racing
Various, Pembrokeshire
07.2012 - 03.2015
  • Delivered knowledgeable service, assisting customers with bets and providing current event information.
  • Accurately processed high transaction volumes while ensuring precise cash handling and payouts.
  • Secured shop opening and closing, adhering to safety and compliance protocols.
  • Resolved customer queries promptly to foster a positive environment within the shop.
  • Adhered to the Think 25 policy at all times.

Cashier Level 2+

William Hill Bookmakers
Weston-Super-Mare, North Somerset
03.2010 - 05.2012
  • Accurately processed cash, card, and betting transactions, ensuring balanced tills at shift start and end.
  • Managed shop opening and closing during the Manager's absence, adhering to security protocols and completing paperwork.
  • Delivered exceptional customer service by assisting with bets and clearly explaining odds.
  • Prepared daily banking and reconciled cash drawers, reporting discrepancies to management.
  • Maintained cleanliness and organisation of the store while restocking materials for a welcoming atmosphere.
  • Consistently adhered to Think 25 Policy in all transactions.


Chip Shop Assistant

The Hake-inn Fish & Chip Shop
Milford Haven, Pembrokeshire
08.2007 - 01.2010
  • Accurately processed customer orders and managed cash and card transactions.
  • Maintained cleanliness of food preparation areas, adhering to food safety guidelines.
  • Packaged food orders with care, ensuring accuracy prior to serving.
  • Assisted with opening and closing duties, including equipment cleaning and shop preparation.

Shop Assistant

The Hakin Newsagents
Milford Haven, Pembrokeshire
06.2002 - 08.2007
  • Accurately operated cash registers and processed transactions with meticulous attention to detail.
  • Efficiently resolved customer complaints, ensuring high levels of satisfaction.
  • Replenished stock while maintaining clean and organised displays.
  • Assisted with stock-taking and managed deliveries effectively.


Education

GCSEs -

Sir Thomas Picton
Haverfordwest
09.1997 - 06.2002

Microsoft Office Skills -

Pitman Training
Swansea
04.2022 - 10.2022

BSc Honors - Psychology

The Open University
01.2025 -

Skills

  • Communication skills
  • Reliable punctuality
  • Flexible
  • Customer Service
  • Teamwork
  • Attention to detail
  • Full clean driving licence

Affiliations

  • Kickboxing (3rd degree black-belt) - shows discipline, focus, and commitment.
  • Reading - supports personal growth and learning.
  • Playing bass guitar - develops creativity and dedication.

Timeline

BSc Honors - Psychology

The Open University
01.2025 -

Family Support Role

At Home
09.2024 - Current

Retail Assistant

Sainsbury's
01.2024 - 09.2024

Microsoft Office Skills -

Pitman Training
04.2022 - 10.2022

Retail Assistant

Tesco
11.2018 - 12.2023

Housekeeper and Receptionist

The Grove Hotel
04.2015 - 11.2018

Cashier

Coral Racing
07.2012 - 03.2015

Cashier Level 2+

William Hill Bookmakers
03.2010 - 05.2012

Chip Shop Assistant

The Hake-inn Fish & Chip Shop
08.2007 - 01.2010

Shop Assistant

The Hakin Newsagents
06.2002 - 08.2007

GCSEs -

Sir Thomas Picton
09.1997 - 06.2002

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Kirsty Armstrong