Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic

Kirsty Alexander

Basingstoke

Summary

I am honest, reliable, and a hardworking Project Manager within the Telecommunications industry with over 15 years experience. I specialise in delivering FTTP, Dark Fibre, Optical and Ethernet networks to Corporate and Business customers with a total contract value (TCV) < £5m. I am self-motivating as well as a team player. I have excellent problem solving and analytical skills and thrive on new challenges. I am an excellent communicator both face to face and on the phone at all levels. I have great organisational skills and work well under pressure.

Overview

10
10
years of professional experience

Work history

Project manager

Community Fibre Ltd
London
07.2022 - Current
  • Develop and execute a programme of works and build plan for the CFL FTTP network build for Barnet, Haringey and Hertsmere – delivering over 40k premises.
  • Built and nurtured professional relationships with wide range of stakeholders.
  • Establish project budgets that align to our business plan and guidelines.
  • Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
  • Managed workforce planning, compiling information for informed decision-making.
  • Engagement with internal and external project stakeholders, which includes managing an external tier 1 contractor to build the fibre network, as well as engaging with suppliers, plus other specialist contractors and third parties.
  • Manage the operational relationship with all suppliers and have monitoring in place to ensure contractual KPI’s and technical specifications are adhered to and met.
  • Act as the primary escalation point for all project deliverables, and respond / take action accordingly to mitigate any risks or problems.
  • Provide routine updates and project reports to the Programme Manager, Head of SDU Build and other key project stakeholders.
  • Ensure all project documentation and as-built information is handed over within the agreed SLA by the contractor.

PROJECT MANAGER

Neos Networks
Reading
09.2018 - 06.2022
  • Successfully delivered Dark Fibre, Optical and
  • Ethernet networks to Corporate and Business customers within budget with a total contract value (TCV) < £5m
  • Managing end to end delivery from design through to implementation
  • Management of project budgets, forecast and actuals throughout life of a project
  • Successfully identify, manage, and mitigate risk and issues with the project
  • Wide knowledge and experience in delivering dark fibre, optical and ethernet core ring networks to
  • Corporate and Business customers
  • Deliver core infrastructure services to Business customers in the Telecoms, Public Sector, Higher
  • Education, Energy and Utilities industries
  • Work closely with various operation divisions within the business
  • Work with Procurement, 3rd party suppliers, contractors, Legal and Wayleave teams
  • Create and drive project plans for delivering requirements and regular reporting to all stakeholders
  • Creating a process document and managing a team to trial new delivery process
  • Training and mentoring of team members
  • Excellent rapport with internal and external parties
  • Gold awards for services on delivered projects

Interoute Project Coordinator

Bracknell
01.2018 - Current
  • Responsible for producing and updating
  • Project Initiation documentation
  • Responsible for producing and maintaining
  • Project Plans
  • Manage and update Risk, Issue, Change and Action logs
  • Provide updated weekly Project trackers to customers
  • Regularly attend Project review meeting with customers (including face-to-face)
  • Run internal Project review meetings with key stakeholders
  • Complete weekly reports for the Global
  • Project Board
  • Manage escalations with internal and external stakeholders
  • Organise and conduct Project Closure meetings
  • Provide Financial forecasting for Project deliveries
  • Supporting OOH implementations/migrations

Service Delivery

Easynet Global Services
Bracknell
01.2015 - 01.2018
  • Within this role, I work closely with the project manager to ensure the projects remain on track and where we can bring in circuits early
  • My main responsibility is maintaining the customer comms ensuring the customer is updated within the 5 day SLA, this is either done via email, phone or a weekly tracker
  • I manage the carriers from TTB, BTO, BTW
  • Colt, Expo E
  • Escalating when required, I am also responsible for the booking of CPE installs within the internal system and liaising with our contractors to secure resource and ordering of routers
  • It is a vital part of the role to ensure all elements are in place ready for the install and if issues arise it is my responsibility to resolve and think outside the box.

Project Coordinator

Virgin Media Business
Hook
01.2014 - 01.2015
  • Within this role I have managed a variety of accounts from Project Managed orders within BTN3 to BAU orders for SI customers
  • I work on National Ethernet orders predominantly and am currently learning about other products that we provide
  • The role requires me to be extremely organised, motivated and pro-active
  • The role has taught me to be able to liaise with different people at different levels in order to resolve issues that arise on a daily basis.

Education

Qualification (PMQ) -

2019

BA (hons) - Media Production and Design Communication

Plymouth College of Art and Design
2003

Achievement Prince 2 Foundation - undefined

BCOT
2000

Skills

  • Organised
  • Strong communicator
  • Project Scheduling
  • Budget and forecasting
  • Proactive

Additional Information

  • SKILLS
  • Strong communicator both verbal and written
  • Well organised
  • Proactive
  • Positve
  • Good at problem solving
  • Project Scheduling
  • Budget and Forecasting

Timeline

Project manager

Community Fibre Ltd
07.2022 - Current

PROJECT MANAGER

Neos Networks
09.2018 - 06.2022

Interoute Project Coordinator

01.2018 - Current

Service Delivery

Easynet Global Services
01.2015 - 01.2018

Project Coordinator

Virgin Media Business
01.2014 - 01.2015

Qualification (PMQ) -

BA (hons) - Media Production and Design Communication

Plymouth College of Art and Design

Achievement Prince 2 Foundation - undefined

BCOT

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Kirsty Alexander