Summary
Work history
Education
Skills
Custom
Certification
Timeline
Kirstine Coulter

Kirstine Coulter

Armadale,West Lothian

Summary

Talented Finance Assistant with proven expertise in Credit Control, Sales Ledger, and Purchase Ledger. Resourceful and skilled professional focused on improving department productivity and streamlining processes for efficiency.

Successful at managing multiple priorities with a positive attitude.

My ability to work in a team or individually particularly under pressure, would make me a valuable asset in any workplace.

Adaptable to change and good at building positive relationships with clients and colleagues at any level.

Work history

Credit Controller/Finance Assistant

IMV Imaging Ltd
Bellshill, Lanarkshire
01.2009 - Current
  • Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships for our UK an International customers.
  • Updating of Debtors reports fortnightly for head office, adding expected payment dates for 30+ days debt and commentary advising on delays.
  • Weekly cash forecasts confirming expected payments
  • Weekly debtors meeting with sales team escalating any issues or queries.
  • Prepare monthly Direct Debit file for processing, add incoming payments to customer accounts
  • Process external bank statements and reconcile. Add bank payments to customer accounts
  • Process credit card payments
  • Reconcile control accounts for month end reporting
  • Raise sales invoices and email to customers Raise sales credits for any discounts or errors
  • Monitor open returns relating to goods returned for credit/warranty replacement.
  • Deal with any invoice queries, escalating and responding to customers
  • Raising journals for exchange rates
  • Assisting with any Purchase Ledger duties when required, raising invoices against GRN’s, making bank payments to suppliers.
  • Conducted credit checks and monitored credit alerts.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.

Credit Controller

Scottish & Newcastle UK LTD
Livingston
07.2006 - 12.2009
  • Looking after over 1000 corporate accounts Chasing outstanding debt by telephone, letter, fax and email
  • Responsible for making decisions on whether customers receive orders
  • Review credit limits and payment terms for customers
  • Setting up Direct Debits Post cash received and allocate to customer accounts
  • Prepare reports and complete presentations for month end figures
  • Download spreadsheets for overdue customers
  • Work closely with Area sales Manager to discuss any issues with their accounts
  • Work closely with Loans department to discuss any issues Prepare accounts for litigation in extreme cases of non payment
  • Setting up payment plans Post copy invoices and statements

Credit Controller

Genesis Communications
Livingston
05.2004 - 07.2006
  • Working on a ledger of 400 to 500 accounts Making outgoing calls to customers
  • Assisting customers in paying their accounts
  • Setting up direct debits
  • Dealing with incoming correspondence
  • Chasing old debt
  • Updating the database daily
  • Raising credits for customers accounts
  • Typing out invoices
  • Negotiating settlement figures

Special Projects Administrator

Scotcall Debt Collecting Services
Glasgow
09.2001 - 04.2004
  • Dealing with incoming and outgoing correspondence
  • Chasing debt outstanding
  • Arranging the disconnection of gas and electricity
  • Updating the main client system daily
  • Dealing with debtors queries by phone
  • Booking Courts
  • Point of contact for major clients
  • Processing work from agents
  • Allocating payment to agents
  • Creating and checking invoices for clients
  • Day to day liaison with clients
  • Looking after weekly banking

Risk Analyst

Boxclever Technology
09.1998 - 09.2001
  • Accepting and declining credit applications
  • Credit checking new customers
  • Setting customers credit limits
  • Updating credit reference files Use of Experian and Equifax systems
  • Dealing with incoming and outgoing correspondence
  • Day to day liaison with showrooms
  • Day to day liaison with members of the Credit Industry Fraud Avoidance System regarding fraudulent applications
  • Dealing with customer queries by phone

Credit Controller/ Debt Recovery Clerk

Boxclever Technology
  • Monitoring customer accounts
  • Assisting customers in paying their accounts
  • Negotiating payments
  • Setting up Direct Debits
  • Processing payments
  • Writing off debts
  • Dealing with incoming and outgoing correspondence
  • Recovering old debts
  • Bringing new business into the firm
  • Day to day telephone calls from customers and agents
  • Updating the system daily

Education

GCSEs - Math's, English, Geography

Hastingsbury , Kempston, Bedford

NVQ Level 2 - Health & Social Care

Bedford College, Bedford

Certificate of Higher Education - Credit Management

City of Glasgow College, Glasgow

Skills

  • High level of customer care
  • Excellent communication skills
  • Problem solving skills
  • Excellent IT skills
  • Quick to learn
  • Highly motivated
  • Good sense of humor
  • Meets deadlines and works well under pressure

Custom

  • Maths, C
  • English, C
  • Geography, C

Certification

Certificate for Intermediate Excel training


Timeline

Credit Controller/Finance Assistant - IMV Imaging Ltd
01.2009 - Current
Credit Controller - Scottish & Newcastle UK LTD
07.2006 - 12.2009
Credit Controller - Genesis Communications
05.2004 - 07.2006
Special Projects Administrator - Scotcall Debt Collecting Services
09.2001 - 04.2004
Risk Analyst - Boxclever Technology
09.1998 - 09.2001
Credit Controller/ Debt Recovery Clerk - Boxclever Technology
Hastingsbury - GCSEs, Math's, English, Geography
Bedford College - NVQ Level 2, Health & Social Care
City of Glasgow College - Certificate of Higher Education, Credit Management

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