Kirstin Taylor

I have run my own business as a seamstress for 15 years undertaking all relevant business development and management operations as well as highly skilled sewing work I offer as a service, these include;

• Staff training with emphasis on personal and skill development and pride in quality of workmanship.
• Quoting, invoicing, payment processing and credit control
• Keeping detailed records and accounts
• Maintaining client relationships prioritising keeping personal information confidential
• Undertaking visits to clients homes confident in my ability to behave with respect, understanding and an open mind
• Excellent communication skills
• Comprehensive and considered customer service
• Collaborating with other professional craftspeople to deliver projects on time and to budget
• Collaborating with clients in situations that can typically make them feel vulnerable and self conscious. I have developed a variety of approaches to mitigate these feelings as best possible whilst enabling the client to feel in control and comfortable
• Proficient problem solving with a positive , proactive approach
• A great eye for detail, I am observant, intuitive and empathetic.

As a partner in the family construction business specialising in fast track commercial floor and wall tiling it was my responsibility to successfully

• Develop and establish all office administration processes including filing, customer records, supplier accounts
• Undertake training and qualification to be responsible for all Site Heath and Safety documentation including risk assessments, method statements and COSHH assessments
• Manage all accounting, CIS scheme, Payroll, tax, VAT, Invoicing, receipts and credit control
• Negotiate pricing for supply of materials and make special delivery arrangements to restricted sites
• Manage and organise sub contractors and all associated documentation
• Build and maintain relationships with suppliers
• Build and maintain customer relationships.

As a very new business when I joined I was instrumental in the development and implementation of management and accounting systems required to support and enhance the sales activity and foreign currency transactions. I took responsibility for

• Delivering a high level of service to clients to maintain and extend relationships for future business opportunities.
• Documenting account activity and working within data security guidelines to safeguard client confidentiality.
• Developing a framework for excellent and proactive customer service with absolute emphasis on customer satisfaction.
• Analysing client feedback to highlight areas in need of improvement.
• Representing company at industry events, networking to increase client engagement and identify new opportunities.
• Handling customer concerns and complaints to resolve issues and build loyalty.
• Developing, establishing and promoting the company brand including the design of visual merchandise