Kirstie Dimmer
Aldershot,United Kingdom
Summary
Accomplished professional with expertise in target setting and tracking, leadership proficiency, and budget management. Demonstrates a strong ability to drive service delivery improvements and manage KPIs effectively. Skilled in relationship building, aiming to leverage these competencies to enhance organisational performance and achieve strategic goals.
Overview
20
20
years of professional experience
1
1
Certification
Work history
Account Manager
CBRE GWS
10.2024 - Current
- Developed strategic account plans that aligned with client objectives and business goals.
- Cultivated strong relationships with key stakeholders to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Conducted regular reviews of account performance to identify opportunities for growth and improvement.
Capacity Manager
CBRE GWS
01.2024 - 10.2024
- Team development and enhancement of skillset to deliver optimal service to clients.
- Collaborated with cross-functional teams to assess demand forecasts and adjust operational plans accordingly.
- Led initiatives to streamline processes, ensuring alignment with organisational goals and enhancing service delivery.
Compliance Manager
Integral UK Ltd
05.2022 - 01.2024
- Developed and implemented comprehensive compliance programmes to ensure adherence to regulatory standards.
- Conducted thorough risk assessments to identify compliance gaps and recommend appropriate corrective actions.
- Led training sessions for staff to enhance understanding of compliance policies and procedures.
- Reviewed and revised internal policies to align with changing legislation and industry best practices.
Lead Administrator
Integral UK Ltd
07.2021 - 05.2022
- Led cross-departmental initiatives to enhance administrative efficiency and streamline processes.
- Managed daily operations of administrative team, guaranteeing compliance with company policies and procedures.
- Coordinated communication between departments to facilitate project completion and resolve issues promptly.
- Performing HR duties such as recruiting, selecting, counselling and disciplining employees.
- Helping the company to promote high morale and communicate the company's operating policies, customer issues and safety measures.
- Providing excellent critical thinking and problem-solving skills to help the company develop and deliver to a great standard.
- Providing good leadership and providing direction to team members, including development and succession planning.
- Assisting and preparing for audits and inspections carried out by internal and external sources.
- Ensuring the smooth operation of scheduled and reactive works, promoting safe working environments and raising permits in line for the operational needs of the contract.
- Assisting with the creation of logbooks and keeping them up to date and within the compliance regulations.
- Supporting in managing monthly budgets to ensure the smooth running of the critical plant and fabric of the building.
Administrator
Integral UK Ltd
06.2021 - 07.2021
- Managed administrative functions to ensure efficient operation of office environment.
- Coordinated scheduling and logistics for meetings and events to facilitate effective communication.
- Oversaw document management processes to maintain organisation and compliance with policies.
- Developed and implemented office procedures to enhance workflow and operational efficiency.
Lead Contract Support
CBRE GWS
06.2019 - 06.2021
- Managing and developing the customer service team including contract supports and helpdesk advisors to ensure the work is being carried out to the best of their ability and in line with our RISE values
- Providing up-to-date and continuous training of the team in line with the contract so that weaknesses / strengths are discovered and acted upon to benefit the company (Personal Improvement Plans, Personal Development Plans, Talent Coach courses e.t.c)
- Running and upkeeping of all financial, procurement, HR and QHSE reporting in line with specific requirements for the contracts we are set up on.
- Measuring performance and training matrix throughout the contract to ensure all members of staff have to appropriate training and qualifications to carry out the work to the best of their ability and within the contractual compliance
- Tracking sickness and holiday across the contract and providing accurate reporting and documentation to support the absence of employees
- Keeping accurate records of pre-planned maintenance schedules and tracking reactive jobs to ensure that contractual obligations are met in line with SLA’s
- Running weekly debt reports for specific accounts and chasing customers for payment/payment dates of outstanding invoices
- Raising accurate purchase orders across the correct entities in a timely manner to reach the contractual obligations
- Attending client, sub-contractor and internal meetings to ensure all documentation and processes are provided and understood from all parties to ensure the smooth running of the contract
- Maintaining monthly performance measurement information for line management in support of contract performance requirements, such as the creation of site-specific contract review packs and monthly reports.
Operations Supervisor
Acorn Maintenance
10.2017 - 05.2019
- Building rapport and trust with clients, suppliers and subcontractors to ensure the successful delivery across the Key Account portfolios.
- Supporting and managing the admin team to perform to their best ability, providing guidance and training in areas that need improving and mentoring members of staff to undergo training to further their career paths.
- Monitoring high profile portfolios and maintaining effective communication with clients to ensure that the best possible service is being provided.
- Acting as the first point of contact for Key Accounts enquiries.
- Generating weekly and monthly reports for high profile clients at their requests
- Prioritising and delegating tasks to ensure all requests/projects are completed to the highest possible standard to achieve the best outcome.
- Providing guidance and support to the field-based team, ensuring that service level agreements are met whether it be pre-planned maintenance or reactive tasks.
- Providing regular updates via the CAFM systems to ensure that KPI’s are achieved
- Organising HSE audits and surveys based on the requirements of the need of the company and portfolio
- Raising purchase orders and producing quotes for any reactive/ additional works that are required
Head Coach
Heathrow Gymnastics Club
06.2005 - 05.2018
- Customer Care – dealing with enquires via telephone and email in a professional and timely manner
- Creating letters and contracts for employees and customers
- Data Entry - Updating and maintaining customer and employee’s records
- Report generating, writing and submitting
- Developing and mentoring coaches in achieving qualifications, completing logbooks and supporting them though exams
- Designing diverse session plans that were adapted to cater for all levels/abilities
- Supervising a team of coaches – sessions, displays and competitions
Education
BA (Hons) 2.2 - Sport Science with Education and Social Science
St. Mary’s University College
Level 3 - Women’s Artistic Gymnastics
ILM 2 - undefined
Skills
- Target setting and tracking
- Leadership proficiency
- Budget management
- Service delivery improvements
- KPI management
- Relationship building
Certification
- Qualified First Aider
- Fire Warden Training / Incident Controller
References
References available upon request
Timeline
Account Manager
CBRE GWS
10.2024 - Current
Capacity Manager
CBRE GWS
01.2024 - 10.2024
Compliance Manager
Integral UK Ltd
05.2022 - 01.2024
Lead Administrator
Integral UK Ltd
07.2021 - 05.2022
Administrator
Integral UK Ltd
06.2021 - 07.2021
Lead Contract Support
CBRE GWS
06.2019 - 06.2021
Operations Supervisor
Acorn Maintenance
10.2017 - 05.2019
Head Coach
Heathrow Gymnastics Club
06.2005 - 05.2018
Level 3 - Women’s Artistic Gymnastics
ILM 2 - undefined
BA (Hons) 2.2 - Sport Science with Education and Social Science
St. Mary’s University College
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