Kirsti Hindley
Hemel Hempstead,Hertfordshire
Summary
Resourceful professional with exceptional communication skills and a proven ability to maintain composure in high-pressure situations. Strong leadership and strategic planning capabilities demonstrated through effective team building and collaboration. Experienced in managing time-sensitive tasks while fostering positive relationships across diverse groups. Committed to continuous learning and productivity in healthcare environments.
Overview
22
22
years of professional experience
Work history
Acute Patient Practitioner
parkwood surgery
Hemel Hempstead, Hertfordshire
2023.10 - Current
- Delivered friendly support and helped wherever required daily.
- Managed minor illness clinics with 10 minute appointment slots.
- Handled emergency walk-ins and arranged home visits as needed.
- Provided house bound and care home vaccinations and clinical support.
- Took emergency bloods and prepared samples for processing.
- Made appropriate referrals to relevant services when clinically indicated.
- Booked x-rays and coordinated imaging appointments for timely reviews.
- Referred to ambulatory care and rapid eye clinic when suitable.
Hospital and ambulance liaison officer
Watford General Hospital
Watford, Hertfordshire
2021.05 - 2023.10
- Investigated reported incidents to maintain accurate records throughout each case.
- Coordinated between departments to support smooth, timely communications and handovers.
- Triage over 50 patients during peak operational demand to prioritise urgent needs.
- Managed staff welfare breaks, ending shifts on schedule for cover.
- Attended bed meetings to liaise with managers on timely discharges.
- Supported patient welfare during busy periods to reduce risk and distress.
- Escalated patient needs with nursing staff when changing priorities arose.
Advance care practitioner
stanmore medical group
Stevenage , Hertfordshire
2019.10 - 2021.05
- Demonstrated friendly support and respect wherever clinic help was required.
- Delivered minor-illness clinic care with 10-minute appointments and referrals.
- Monitored oxygen saturations and reported system updates during COVID-19.
- Visited COVID-19 patients at home to support safe frontline care.
- Took part in vaccine delivery for housebound and care-home patients.
Senior paramedic
East of England Ambulance Service NHS Trust
Watford, Hertfordshire
2008.06 - 2019.10
- Liaised effectively with hospital staff for seamless patient handovers.
- Provided vital sign monitoring during transport, stabilised critical patients.
- Worked closely with police and fire services during major incidents, ensured coordinated efforts.
- Handled paediatric emergencies professionally, reduced distress for young patients.
- Demonstrated excellent decision-making under pressure to save lives.
- Handled complex trauma cases competently whilst maintaining calmness under pressure.
- Managed logistics of ambulance service to ensure rapid response times.
- Implemented effective pain management strategies for comfort of patients.
- Conducted staff training sessions to enhance skills and knowledge.
- Trained new recruits in practical skills and protocols, increased efficiency within the team.
- Administered first line treatment for heart attack victims, improved survival rates.
- Assisted in serious road traffic accidents, ensured survival of critically injured patients.
- Communicated compassionately with distressed relatives, alleviated anxiety levels.
- Maintained up-to-date knowledge to deliver best in class care.
- Evaluated patient vital signs and status to determine care needs.
- Completing daily vehicle and equipment checks and document correctly
- Monitor for clinical and administrative updates using a variety of media's
- Investigate and record confidential information, following data protection
- Work individually. as part of a crew and also within a group
- Use internet, local databases and programmes
Receptionist
hemel hempstead general hospital
hemel hempstead, hertfordshire
2004.04 - 2008.06
- Completed data entry tasks whilst adhering to strict deadlines.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Served as the initial point of contact for patients ; providing warm greetings and helpful assistance upon arrival.
- Maintained accurate logs of visitor entries for security purposes.
- Managed phone calls, resulting in effective communication flow within the department
- Assisted with administrative tasks, improving overall functionality of the department.
- Directed professionals and patients to appropriate staff, ensuring efficient service delivery.
- Upheld confidentiality with sensitive information handling procedures.
- Maintained an organised reception area for a professional business environment.
- Enhanced patient satisfaction by efficiently managing all front desk enquiries.
Education
Minor illness - Medicine
Nmic
Bedford 03/2020 - 09/2020
Foundation degree in paramedic science - Medicine
University of East Anglia
Norwich 09/2012 - 09/2013
NVQ Level 3 - Leadership and management
NVQ
Hemel Hempstead, Hertfordshire 03/1998 - 09/1998
Skills
- Calm under pressure
- Problem solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Public relations
Affiliations
- Reading , hosting social events , candle making, gardening , shopping , interior design
References
References available upon request.
Timeline
Acute Patient Practitioner
parkwood surgery
2023.10 - Current
Hospital and ambulance liaison officer
Watford General Hospital
2021.05 - 2023.10
Advance care practitioner
stanmore medical group
2019.10 - 2021.05
Senior paramedic
East of England Ambulance Service NHS Trust
2008.06 - 2019.10
Receptionist
hemel hempstead general hospital
2004.04 - 2008.06
NVQ Level 3 - Leadership and management
NVQ
03/1998 - 09/1998
Foundation degree in paramedic science - Medicine
University of East Anglia
09/2012 - 09/2013
Minor illness - Medicine
Nmic
03/2020 - 09/2020