Kirsten Young
Newton Stewart,Wigtownshire
Summary
Hardworking cleaner, well-versed in routine and deep cleaning procedures for diverse needs. Often manages numerous cleaning locations independently with no supervision and relative ease. Whilst also completing admin tasks, including staff Rota's, bedding orders and social media posting's.
Previous Professional Property Assistant based within a busy Estate Agents, acting as a main point of contact for customer telephone enquires for our 3 offices. Prioritizing work load and managing a high number of calls and email enquires. Ensuring records, diary and filing systems are up date & typing Legal letters.
Certificate achieved - Level 7 Diploma in Office, Admin & Reception Skills, course purchased via Reed. (April 2022)
Overview
20
20
years of professional experience
1
1
Certification
Work history
Cleaner
Drama Kleenz
Newton Stewart, Wigtownshire
03.2024 - Current
- Proficient in the use of common cleaning products, equipment and techniques.
- Admin responsibilities - comprising of managing shifts and completing staff Rota's, bedding orders and social media posting's.
- Demonstrated ability to work confidently independently and as part of a team.
- Expertise in managing multiple tasks and prioritizing workload, in a fast-paced environment
- Performing cleaning tasks to the highest of standards
- Following company policies and procedures for proper storage, usage and disposal of cleaning supplies and materials
- Ensuring good communication with Manager, clients and work colleagues so all work is completed and any problems are resolved.
- COSHH training completed, to provide an understanding of hazardous substances , as outlined within the Control of Substances Hazardous to Health Regulations 2002.
Property Assistant
AB&A Matthews
Newton Stewart, Wigtownshire
04.2022 - 03.2024
- Acting as main point of contact for customer telephone enquiries for Main Estate Agency for our 3 offices.
- Prioritizing work load and Managing a high volume of correspondence emails, letters and telephone calls.
- Processing property sales & ensuring records, diary and filing systems are accurate and up to date.
- Typing Legal contracts, fee quotes and invoices.
- Liaising daily with our Property Manager, Solicitors and connected companies, building and maintaining strong relationships and ensuring smooth and efficient property sales.
- Competent daily use of Microsoft Word and Excel, Law Ware Systems and Paint shop pro to make sales particulars for property advertisement.
- Accompanying Property Manager visiting properties to carry out valuations, take details and photographs. Carrying out unassisted, accompanied viewings for properties we have on the market.
Clearer Fire Station
Sodexo
Whithorn, Wigtownshire
12.2021 - 05.2022
- Perform Weekly cleaning of local Fire Station
- Maintain clean, secure working environments, following health and safety guidelines to properly dispose of waste and toxic materials.
- Keep cleaning supply areas tidy and well organised for optimal safety and ease in locating necessary products. Safely storing of cleaning solutions, equipment and chemicals.
- Used, stored and disposed of chemical cleaning products safely and responsibly, in line with Health & Safety regulations.
Cleaner/Shop Assistant/Waitress
Burrowhead Holiday Village
Isle of Whithorn, Wigtownshire
09.2019 - 04.2022
- Cleaning of Chalets, Lodges & Caravans to a high standard. Including changing beds, cleaning of kitchen & bathrooms, disinfecting & dusting surfaces, and hoovering & washing floors.
- Daily cleaning of Toilet/Shower blocks, Office/Reception, Bar & Swimming pool.
- Serving customers in on site Shop & Cafe.
- Maintained clean, secure working environments, following health and safety guidelines to properly dispose of waste and toxic materials.
- Kept cleaning supply areas tidy and well organised for optimal safety and ease in locating necessary products.
- Maintained cleaning equipment to optimal standards to reduce cleaning inefficiencies.
Care Worker
Community Integrated Care
Newton Stewart, Wigtownshire
05.2016 - 11.2017
- Working Night shifts at Cornwall Park Care Home
- Provided personal hygiene assistance, consistently promoting comfort, dignity, and respect.
- Maintained accurate records to effectively measure client development against care plan objectives.
- Using Moving & Handling Safely to ensure regular tasks are correctly, as to not cause harm or injury to self or resident.
- Being helpful and supportive to residents to make them feel valued and happy.
Home Carer
Care Solutions
Whithorn, Wigtownshire
03.2014 - 05.2016
- Assisted in daily personal care routines to improve service users wellbeing.
- Upheld safety and hygiene standards to reduce incidents and accidents.
- Kept detailed records of care plan, condition changes, and treatment responses.
- Preparing of meals
- Collecting food shopping & medication.
- Correct use of Moving & Handling equipment, as demonstrated through Moving & Handling Training
Home Carer
Spectrum Care
Newton Stewart, Wigtownshire
10.2010 - 04.2014
- Assisted in daily personal care routines for improved patient wellbeing.
- Upheld safety and hygiene standards to reduce incidents and accidents.
- Kept detailed records of care plan, condition changes, and treatment responses.
- Preparing of meals
- Collecting food shopping & medication.
- Correct use of Moving & Handling equipment, as demonstrated through Moving & Handling Training
Cleaner
Conifers Leisure Park
Newton Stewart, Wigtownshire
03.2008 - 06.2009
- Cleaning of Chalets, Lodges & Caravans to a high standard. Including changing beds, cleaning of kitchen & bathrooms, disinfecting & dusting surfaces, and hoovering & washing floors.
- Maintained clean, secure working environments, following health and safety guidelines to properly dispose of waste and toxic materials.
- Kept cleaning supply areas tidy and well organised for optimal safety and ease in locating necessary products.
- Sorting out Laundry & Ironing
Waitress
The Bruce Hotel
Newton Stewart, Wigtownshire
02.2006 - 04.2008
- Provided friendly, courteous service, maximizing positive customer satisfaction.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
Education
Certificate of Higher Education - Higher Health Care
Dumfries and Galloway college
Stranraer2009
GCSEs - Standard Grades
Douglas Ewart High School
Dumfries & Galloway2007
Skills
- Office administration
- Ability to prioritize workload
- Confident in use of computers
- Great communication skills
- Clean & Tidy attitude
- Honest, Polite & Well mannered individual
Certification
CPD Course
Level 7 Diploma
Office, Admin & Receptionist Skills
05/04/2022
Timeline
Cleaner
Drama Kleenz
03.2024 - Current
Property Assistant
AB&A Matthews
04.2022 - 03.2024
Clearer Fire Station
Sodexo
12.2021 - 05.2022
Cleaner/Shop Assistant/Waitress
Burrowhead Holiday Village
09.2019 - 04.2022
Care Worker
Community Integrated Care
05.2016 - 11.2017
Home Carer
Care Solutions
03.2014 - 05.2016
Home Carer
Spectrum Care
10.2010 - 04.2014
Cleaner
Conifers Leisure Park
03.2008 - 06.2009
Waitress
The Bruce Hotel
02.2006 - 04.2008
Certificate of Higher Education - Higher Health Care
Dumfries and Galloway college
GCSEs - Standard Grades
Douglas Ewart High School