Kirsten Moore

• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Tracked KPIs and most currently the Dartboard (finishing 11th in PUV) to drive profitability (8 out of 9 years growth) and target delivery of the Greene King strategy.
• Empowered staff members to contribute to continuous improvement, quality and growth of the Royal Oak both front of house and back of house.
• Built and maintained loyal, long-term customer relationships within the Greene King from HQ functions, management and senior management.
• Strong links within the Marlborough community, from knowledge of all the competition and local retailers to running events in the town hall and Marlborough college.
• Trained as HR champion to facilitate BDM role in investigations and note taking.
• In onus of the Royal Oak social media, utilising reputation, Instagram, Facebook and TikTok to engage with a wider customer base.
• Liaised with auditors and prepared facilities to support successful audits. Conducted audits and risk assessments to achieve regulatory compliance. Delivering 5* EHO, Cask Marque and NSF ratings.
• Transitioned through various brand alignments from MSHS, Urban Core and most recently Heritage. I have ensured that the Royal Oak delivers on the key hallmarks of our brand.
• Efficient in all Greene King back office systems.
• Moved into the Kitchen Manager role in 2021 to benefit the current needs of the business and ensure training and delivering of high standards were met.
• Delivery of investments to the Royal Oak, both internal refurbishment and garden refurbishment.

I started as an Area Manager looking after 15 branches across the South West. I came part of the first pilot area in Ladbrokes to move from 15 to 30 sites across Berkshire and Oxfordshire, with the responsibility of over 200 staff members. I provided direction and support to Shop Managers, ensuring the delivery of shop business plans aligned to regional/divisional targets and goals. whilst reflecting on local issues.

Key duties involved:

Leading and developing teams.

Business and budget management.

HR; all elements of disciplinary (including being a dismissal authority), recruitments and absence management.

Regional recruitment trainer.

Responsible for legislation and H&S compliance.

New business launches.

Retail shop manager, with duties involving; Customer service, staff rotas, shop presentation, competitor management and staff development.