Summary
Overview
Work history
Education
Skills
Timeline
Generic

Kirsten MacDonald

Blackburn,West Lothian

Summary

Dynamic and versatile professional musician with extensive experience in performance, team collaboration, and event coordination. Proven ability to manage multiple projects, deadlines, and diverse stakeholders while maintaining a high standard of excellence. Strong communication, organisational, and problem-solving skills developed through coordinating performances, rehearsals, and production schedules. Passionate about transitioning into project management, eager to apply my creativity, adaptability, and leadership experience to support and drive project success.

Overview

7
7
years of professional experience

Work history

Performer

Breakthrough Entertainment
02.2022 - Current
  • Collaborating with teams, clients, and vendors. Clearly articulating goals, timelines, and progress while maintaining positive relationships.
  • Managing rehearsal schedules, performance times, travel logistics, and personal preparation for shows. Meeting tight deadlines for rehearsals and performances.
  • Reacting to unexpected changes, such as last-minute performance adjustments or dealing with technical difficulties during a show, while maintaining professionalism.
  • Handling heavy and expensive equipment and overseeing the transport, erection, and dismantling of stages, sets, and sound systems.
  • Managing event budgets, including travel, costume, venue hire, crew hire, and marketing expenses.

Scout Active Support

The Scouts
03.2018 - Current
  • Looking after the wellbeing and development of young people including administering First Aid and insulin injections, and teaching survival skills, life skills, and promoting safety and compliance.
  • Completing Risk Assessments and Incident Reports and taking proactive measures to mitigate dangers
  • Planning and executing all aspects of events, activities, and camps including budget, location, meal plans, transportation, and equipment.
  • Engaging with parents, other leaders, and community members, maintaining strong relationships and open lines of communication.
  • Tracking the development of Scouts, particularly towards gaining badges and awards, ensuring they are on track with their tasks, and providing regular feedback.
  • Fostering a sense of teamwork among scouts, helping them collaborate and support one another in achieving shared goals.
  • Helping other local groups who need more experienced adults to assist in erecting marquees, overseeing watersports, and organising team games and activities for larger or more demanding groups of young people.


Contact Sales Advisor

Sky UK
11.2022 - 05.2024
  • Utilised critical thinking and problem-solving skills to address customer inquiries and resolve issues relating to billing, services, and technical problems.
  • Communicated complex information clearly to customers, ensuring they understood billing charges, discounts, contracts, and credit agreements.
  • Maintained accurate, confidential records of customer interactions, incidents, and complaints, ensuring compliance with company regulations and data protection laws.
  • Managed multiple projects and customer cases daily, utilising internal software systems to track customer issues, input data, and kept customers and colleagues updated on progress via email, phonecall, and online systems.
  • Assisted in organising and running team meetings, providing updates on company changes, performance metrics, and delivering training sessions to improve team knowledge and performance.
  • Shadowed colleagues in the Change Management department and was given extra responsibility liaising between Change and Sales, delivering daily briefs.
  • Coaching new employees and employees returning from maternity, paternity, and sick leave; analysing their performance, coaching them through corrections and improvements, and reporting all progress to their managers.
  • Remained calm, empathetic, and supportive in every situation.

Deli Manager

Johnstone Coffee Co
10.2019 - 11.2021
  • Managed day-to-day operations of a busy café, ensuring the delivery of excellent customer service and overseeing a team of 7 staff members
  • Maintained high standards of hygiene and health and safety, ensuring compliance with local regulations and company policies.
  • Trained new staff, conducted performance reviews, and implemented staff development programs to improve service and efficiency.
  • Handled customer complaints and feedback, resolving issues promptly and professionally to maintain customer loyalty.
  • Coordinated inventory management, ordering supplies, and managing vendor relationships to ensure consistent product availability and cost efficiency.
  • Developed and implemented promotional campaigns to increase business and enhance customer satisfaction.
  • Managed finances, including cash handling, budgeting, and payroll, to ensure financial targets were met.
  • Organise staff schedules, balancing staff's personal preferences with company efficiency
  • In this job I honed skills in prioritising tasks, ensuring attention to detail, and meeting deadlines in a fast-paced and often stressful environment.

Education

Bachelor of Arts -

University of the West of Scotland

Scottish Higher - English, History, Music, RMPS, Dance, (Standard Grade Maths)

St Kentigern's Academy

Skills

Communication

Time Management

Outstanding Literacy Skills

IT Experience

Motivation; team and personal

Adaptability

Active Listening and Empathy

Attention to Detail

Risk Management

Creativity

Positivity

Financial Handling

Independence and Initiative

Multi-tasking

Passionate learner and personal developer



Timeline

Contact Sales Advisor

Sky UK
11.2022 - 05.2024

Performer

Breakthrough Entertainment
02.2022 - Current

Deli Manager

Johnstone Coffee Co
10.2019 - 11.2021

Scout Active Support

The Scouts
03.2018 - Current

Bachelor of Arts -

University of the West of Scotland

Scottish Higher - English, History, Music, RMPS, Dance, (Standard Grade Maths)

St Kentigern's Academy

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Kirsten MacDonald