Kirsten Jolly
Project Coordinator
Gilston,Hertfordshire
Summary
Accomplished professional with expertise in project management (PRINCE2) and change management, complemented by strong customer service and communication skills. Proficient in Microsoft Office Suite, MS Teams, SharePoint, JIRA, Umbraco CMS administration, Google Workspace, and Zoom. Holds a full clean driving licence and demonstrates exceptional attention to detail. Committed to leveraging skills in dynamic environments to drive organisational success.
Organised Project Coordinator with knack for streamlining processes and driving team success. Skilled in managing multiple projects simultaneously while ensuring timely delivery and high-quality outcomes. Known for fostering collaboration and improving operational efficiency.
Overview
27
27
years of professional experience
5
5
Certifications
Work history
PROJECT CO-ORDINATOR
Motability Foundation
Harlow
2019.07 - 2026.02
- Coordinate project management tasks involving resource allocation and information handling.
- Part of project team which Introduced new grants application system facilitating increase of online grants applications compared to paper from 39% to 66% delivering extensive operational efficiencies.
- Collaborate with stakeholders to gather and define requirements.
- Worked closely with Project Manager to define objectives, leading to clear guidelines.
- Monitored project timelines to avoid delays.
- Monitor project progress and assess change impact.
- Maintain accurate project documents and reports.
- Improved workflow efficiency with structured planning and coordination of tasks.
- Prioritise system bugs, updates, and enhancements.
- Established effective working relationships with stakeholders for smooth project progression.
GRANTS CASE MANAGER
Motability Foundation
Harlow
2018.05 - 2019.06
- Facilitated support for beneficiaries by managing grant applications from start to finish .
- Provided assistance to individuals regarding their physical or mental disabilities by offering empathy and practical advice.
- Identified suitable mobility solutions tailored to beneficiary needs.
CUSTOMER SUPPORT & OVERSIGHT CASE MANAGER
Motability Foundation
Harlow
2016.04 - 2018.04
- Evaluate applications from customers seeking re-entry into th Motability scheme after exclusion due to vehicle misuse.
- Apply analytical skills to assess problem-solving strategies.
- Pose relevant questions to gain insights into reasons for exclusion.
- Utilise sound judgement to make fact-based decisions.
POSTMAN
Royal Mail Group
Saffron Walden
2016.12 - 2017.10
- Sorting and delivering post to residents of Saffron Walden
TRACKER TEAM CASE MANAGER
Motability Foundation
Harlow
2015.09 - 2016.03
- Assisted in investigating vehicle usage to support and promote the Motability scheme.
- Helped identify patterns in journeys and vehicle usage to prevent any abuse of scheme.
- Demonstrated common sense, tact, consideration, and empathy in all interactions.
POLICE OFFICER
Metropolitan Police Service
Islington, London
2014.03 - 2015.08
- Performed neighbourhood policing and emergency response roles across varied shift patterns.
- Assisted in addressing diverse policing matters from terrorism through to shoplifting.
- Engaged extensively with public on daily basis.
- Handled incidents involving crime, detainees, and community issues.
- Responded promptly and effectively to a range of dynamic and challenging situations.
- Provided security at large-scale events, minimising potential threats effectively.
- Upheld high ethical standards when dealing with sensitive information.
ELECTRONIC CLIENT SERVICES
Nomura International Plc
City of London
2008.10 - 2014.03
- Assisted global electronic connectivity team in collaboration with trading personnel within fixed income and equity divisions.
- Supported clients by servicing Nomura’s internal and external client base, including hedge funds, asset managers, and institutions, along with internal sales and proprietary traders.
- Managed trading and risk for 36 electronically traded futures and options markets.
- Acted as primary contact for clients and internal users regarding trade queries and cancellations.
- Facilitated client onboarding processes.
- Trained internal users on Nomura’s in-house trading platform.
ELECTRONIC CLIENT SERVICES
Lehman Brothers Int’l (Europe)
City of London
2003.10 - 2008.09
PERSONAL ASSISTANT
Transpower NZ Ltd
Wellington, New Zealand
2003.03 - 2003.10
SYSTEM AND RISK ADMINISTRATOR
Lehman Brothers Int’l (Europe)
City of London
2000.08 - 2003.02
PERSONAL ASSISTANT TO THE MANAGING DIRECTORS
Sucden (UK) Limited
City of London
1998.11 - 2000.07
- Fielding incoming telephone calls, diary management, travel booking, admin.
Education
BSc (HONS) - Sports & Exercise Sciences with Physical Geography
Cheltenham & Gloucester College of H.E
Cheltenham06.1997
A-Levels - Geography, French, Biology
Helena Romones School
Great DunmowGCSEs - Mathematics, English Lit & Lang, Combined Sciences, French, Spanish, Geography
Helena Romanes School
Great DunmowRSA - Keyboarding Levels I & II
Helena Romanes School
Great DunmowSkills
- Full clean driving licence
- Project management (PRINCE2)
- Change management
- Customer service and communication
- Attention to detail
- Microsoft Office Suite
- MS Teams
- SharePoint
- JIRA
- Umbraco CMS administration
- Google Workspace
- Zoom
Certification
- Agile Project Management Learning Tree, Feb 2025
- Lean Six Sigma Green Belt, Aug 2025
- Lean Six Sigma Yellow Belt, Sep 2024
- Change Management Foundation APMG International, Jul 2024
- PRINCE2 Practitioner Certification in Project Management, May 2022
- PRINCE2 Foundation incl. Exam, May 2019
Interests
- Running - Brighton Marathon 2019
- Triathlon - Ironman Austria (140.6 miles) 2013
- Sailing - RYA Day Skipper 2012
- Skiing
- Hiking
- Music festivals
- Travel
Languages
French
Upper intermediate
Spanish
Elementary
Affiliations
- Skiing
- Triathlon
- Hiking
- Sailing
- Music Festivals
- Travel
Timeline
PROJECT CO-ORDINATOR
Motability Foundation
2019.07 - 2026.02
GRANTS CASE MANAGER
Motability Foundation
2018.05 - 2019.06
POSTMAN
Royal Mail Group
2016.12 - 2017.10
CUSTOMER SUPPORT & OVERSIGHT CASE MANAGER
Motability Foundation
2016.04 - 2018.04
TRACKER TEAM CASE MANAGER
Motability Foundation
2015.09 - 2016.03
POLICE OFFICER
Metropolitan Police Service
2014.03 - 2015.08
ELECTRONIC CLIENT SERVICES
Nomura International Plc
2008.10 - 2014.03
ELECTRONIC CLIENT SERVICES
Lehman Brothers Int’l (Europe)
2003.10 - 2008.09
PERSONAL ASSISTANT
Transpower NZ Ltd
2003.03 - 2003.10
SYSTEM AND RISK ADMINISTRATOR
Lehman Brothers Int’l (Europe)
2000.08 - 2003.02
PERSONAL ASSISTANT TO THE MANAGING DIRECTORS
Sucden (UK) Limited
1998.11 - 2000.07
A-Levels - Geography, French, Biology
Helena Romones School
BSc (HONS) - Sports & Exercise Sciences with Physical Geography
Cheltenham & Gloucester College of H.E
GCSEs - Mathematics, English Lit & Lang, Combined Sciences, French, Spanish, Geography
Helena Romanes School
RSA - Keyboarding Levels I & II
Helena Romanes School