Kirsten Gilbert
Ayr,South Ayrshire
Summary
Experienced professional with expertise in point of sale systems and a proven track record in sales target achievement. Demonstrates strong empathy, initiative taking, and brand awareness promotion. Skilled in cash handling, visual merchandising, and complaint handling. Confident communicator with outstanding customer service abilities, known for a positive attitude and effective listening and is extremely flexible.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Housekeeping manager
King's Foundation
Cumnock, East Ayrshire
2023.06 - 2025.11
- Advised management on budgeting needs for housekeeping department, enabling accurate financial forecasting.
- Implemented green cleaning practices, resulting in a healthier environment.
- Developed housekeeping schedules, ensuring all areas were consistently clean and tidy.
- Fostered harmonious working relationships amongst housekeeping staff enhancing teamwork efforts.
- Managed staff rosters to ensure adequate coverage during peak periods.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
Receptionist
King's Foundation
Cumnock, East Ayrshire
2019.10 - 2023.07
- Handled appointment scheduling to ensure smooth daily operations.
- Assisted with administrative tasks, improving overall functionality of the office.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Education
Master of Arts - Arts
St Andrews University
Fife, Scotland 1985.10 - 1989.06
Skills
- Point of sale expertise
- Strong empathy
- Initiative taking
- Sales target achievement
- Brand awareness promotion
- Cash handling
- Visual merchandising
- Positive attitude
- Effective listening
- Complaint handling
- Brand Promotion
- Confident communicator
- Outstanding customer service
- Outgoing and enthusiastic
- Face-to-face selling
- Upselling techniques
Timeline
Housekeeping manager
King's Foundation
2023.06 - 2025.11
Receptionist
King's Foundation
2019.10 - 2023.07
Master of Arts - Arts
St Andrews University
1985.10 - 1989.06