Kirsten Arenas
Slough,Berskshire
Summary
Skilled professional specializing in communication, conflict resolution, and client relationship management. Proven ability in time optimization, lead generation, and sales, contributing to team success. Proficient in Microsoft Office Suite and CRM software to enhance networking and achieve business goals. Focused on building strong client relationships to drive organizational success.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work history
Customer Service Agent
Hovis
03.2024 - 01.2026
- Handle customer inquiries, orders, returns, and cancellations with accuracy and professionalism.
- Resolve complaints and escalate issues to relevant teams when necessary.
- Share updates on products and offers, while providing proactive support to improve customer satisfaction.
- Maintain accurate customer records and manage admin tasks, including high-priority email cases.
- Ensure daily cut-off times for orders are met and support team operations as needed.
- Achievement: Known for being a reliable team player and supporting colleagues to meet shared goals.
Operations Coordinator
Chartered Institute of Marketing (CIM)
10.2024 - 01.2025
- Managed CRM systems to accurately track student progress and maintain records.
- Coordinated exam invigilation, ensuring error-free documentation throughout processes.
- Collaborated within a team to meet tight deadlines and ensure operational efficiency.
Kitchen Designer
Wren Kitchens
Slough
08.2024 - 10.2024
- Generated new sales leads through innovative solutions tailored to customer design requirements.
- Delivered customized support to consistently meet sales targets aligned with customer needs.
Front of House (Part-time)
Emperor Pub
Farnham Common
04.2024 - 07.2024
- Provided welcoming, friendly service to customers, both at tables and the bar.
- Ensured a positive customer experience by responding promptly and attentively.
Service & Operations Coordinator / Trainee Estimator
Acorn Limited
Slough
10.2023 - 07.2024
- Coordinated service delivery across multiple contracts and ensured operational compliance.
- Managed CRM for KPI reporting and subcontractor communication.
- Assisted with site surveys, cost pricing, and preparing estimates for maintenance contracts.
Brand Ambassador (Door2Door Charity Sales)
Link & Juss Marketing
Slough
01.2023 - 04.2023
- Achieved top 5% sales performance in challenging door-to-door environment.
- Facilitated KPI meetings to motivate and guide team members effectively.
Team Leader
H&M
Windsor
01.2018 - 12.2022
- Directed visual merchandising initiatives to enhance store displays.
- Fostered leadership and problem-solving capabilities in high-volume retail settings.
- Consistently delivered exceptional customer service and team support.
Education
GCSEs - Grades A-C
UAL Level 4 Professional Diploma - Performing Arts
UAL
Level 3 Extended National Diploma - Performing Arts
UAL
TVU Level 4 Fellowship - Music Performance
TVU
TVU Level 4 Fellowship - Popular Music
TVU
Skills
- Effective communication
- Conflict resolution strategies
- Client relationship management
- Time optimization
- Lead generation and sales
- Collaborative teamwork
- Proficient in IT tools: Microsoft Office Suite, CRM software
- Interpersonal networking
Timeline
Operations Coordinator
Chartered Institute of Marketing (CIM)
10.2024 - 01.2025
Kitchen Designer
Wren Kitchens
08.2024 - 10.2024
Front of House (Part-time)
Emperor Pub
04.2024 - 07.2024
Customer Service Agent
Hovis
03.2024 - 01.2026
Service & Operations Coordinator / Trainee Estimator
Acorn Limited
10.2023 - 07.2024
Brand Ambassador (Door2Door Charity Sales)
Link & Juss Marketing
01.2023 - 04.2023
Team Leader
H&M
01.2018 - 12.2022
UAL Level 4 Professional Diploma - Performing Arts
UAL
Level 3 Extended National Diploma - Performing Arts
UAL
TVU Level 4 Fellowship - Music Performance
TVU
GCSEs - Grades A-C
TVU Level 4 Fellowship - Popular Music
TVU