Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirra Pincham

Thirroul

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at JB Hi-Fi with innovative media solutions and effective team leadership. Skilled in conflict resolution and data entry, adept at fostering client relations and optimizing organizational efficiency. Achieved significant improvements in service delivery and operational workflows.

Overview

12
12
years of professional experience

Work History

Store Manager

Starbucks
04.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Assisted with hiring, training and mentoring new staff members.
  • Oversaw successful store opening, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new location.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base..

Media Advisor

JB Hi-Fi
10.2021 - 04.2022
  • Increased brand awareness through creation of innovative print and digital productions for major publications.
  • Led implementation of best practices to support customer service satisfaction initiatives.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Fielded customer questions to share information about products, availability and pricing.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements and supervised daily bookkeeping operations.

Tree Planter

Australian Native Farm Forestry
07.2021 - 09.2021
  • Completed application of nutrients to enhance soil conditioners.
  • Planted seedling trees to harvested timberlands to accomplish reforestation goals.
  • Propagated various native plants.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Planted 10,000+ native trees to rebuild endangered species habitat

Shift Supervisor

Starbucks Canada
10.2018 - 12.2020
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Live-In Nanny

Richards And Vaughan Family
11.2016 - 09.2018
  • Created and implemented diverse educational strategies to boost development.
  • Shopped for supplies, food and clothes for children and family members.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Regularly traveled with family to help with vacation activities and childcare.

Professional Dog Walker

Jacqueline Delaney
01.2016 - 11.2016
  • Fed, walked and cared for 30 - 50 dogs during owners' absences and out-of-town trips.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Maintained clean and organized boarding areas to promote animal wellbeing.

Data Entry Clerk /Receptionist

All States Medical Supplies
01.2015 - 12.2015
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

Singing Teacher

Theatrix
01.2013 - 12.2015
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
  • Developed and implemented lesson plans that addressed general students.
  • Planned routines for recitals and performances.
  • Adhered to all studio guidelines and legal requirements.
  • Choreographed numbers for school's year-end recital.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Provided one-on-one instruction to students by appointment.
  • Prepared and gathered materials for detailed lesson plans.

Receptionist

Linda Shaw Dance Centre
01.2014 - 03.2015
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.

Server

Thirroul Bowling Leagues & Recreation Club
01.2014 - 12.2014
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Prepared beverages and filled food orders for customers.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Education

Diploma of Music - Musical Theatre

Australian Institute of Music
Sydney, NSW

Skills

  • Cash Handling Expertise
  • Safety Understanding
  • Business Development
  • Inventory control and record keeping
  • Conflict resolution techniques
  • Staff Management
  • Exceptional Organizational Skills
  • Customer/Client relations
  • Multi-Line Telephone Systems
  • Data-entry

Timeline

Store Manager

Starbucks
04.2022 - Current

Media Advisor

JB Hi-Fi
10.2021 - 04.2022

Tree Planter

Australian Native Farm Forestry
07.2021 - 09.2021

Shift Supervisor

Starbucks Canada
10.2018 - 12.2020

Live-In Nanny

Richards And Vaughan Family
11.2016 - 09.2018

Professional Dog Walker

Jacqueline Delaney
01.2016 - 11.2016

Data Entry Clerk /Receptionist

All States Medical Supplies
01.2015 - 12.2015

Receptionist

Linda Shaw Dance Centre
01.2014 - 03.2015

Server

Thirroul Bowling Leagues & Recreation Club
01.2014 - 12.2014

Singing Teacher

Theatrix
01.2013 - 12.2015

Diploma of Music - Musical Theatre

Australian Institute of Music

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Kirra Pincham