Summary
Overview
Work history
Education
Skills
Certification
Additional Information
Languages
References
Timeline
Generic

KIROUBANIDY LOGANADIN

Tunbridge Wells,UK

Summary

Experienced and dependable operations manager with over 10 years of proven leadership in high-pressure customer-facing environments. Skilled in staff supervision, inventory control, cash handling, and safety compliance. Now seeking to transition into the railway industry in a customer service, platform, or admin role where strong communication, punctuality, and attention to detail are essential. Fully flexible for shift work, including early mornings and weekends.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Manager

Shell
Newbury
09.2023 - 08.2025
  • Lead daily operations of the station, managing staff rosters, stock levels, and customer service delivery
  • Ensured health & safety standards, coordinated supplier deliveries, and maintained financial records
  • Trained new staff and led improvements in service efficiency


Manager

Esso Petrol Station
Tunbridge Wells
01.2018 - 08.2023


  • Oversaw team operations, scheduling, and performance reviews
  • Enhanced customer satisfaction through hands-on-service leadership
  • Drove cost-saving initiatives and optimized inventory and staffing
  • Facilitated staff training, resulting in better customer service

Supervisor

Esso Petrol Station
Tunbridge Wells
02.2014 - 12.2018
  • Managed daily station activities, monitored staff performance, and maintained clean, safe environments.
  • Facilitated monthly training sessions for enhanced staff performance
  • Handled customer inquiries and resolved complaints professionally
  • Maintained health, safety and cleanliness standards on-site
  • Handled cash, card, and fuel payments accurately, balanced tills and prepared daily cash reports

Customer Service Assistant

Shell
Brentwood
01.2012 - 03.2013
  • Delivered excellent front-line service and assisted with sales and till operations
  • Handled customer queries and ensured smooth day-to-day operations
  • Showcased strong communication skills when explaining promotions or discounts to customers.
  • Demonstrated excellent problem-solving skills when dealing with complex customer issues.
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Monitored inventory levels regularly, preventing potential stockouts or overstocks.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

Education

MBA - Human Resources

Kensington College of Business
06.2010 - 10.2011

B.Tech - Engineering

Rajiv Gandhi College of Engineering & Technology
03.2003 - 06.2006

Skills

  • High-level customer service and complaint resolution
  • Team leadership and staff training
  • Cash handling and financial accountability
  • Stock control and operational efficiency
  • Adherence to safety regulations
  • Administrative reporting and scheduling
  • Strong time management and interpersonal communication
  • Knowledge of regulatory standards

Certification

Full UK Driving license

Additional Information

Committed to high safety standards and customer satisfaction, Flexible to travel, full-time availability, including shift,weekend, and early morning work, committed to high safety standards and customer satisfaction.

Languages

English
Fluent
Tamil
Native

References

References available upon request.

Timeline

Manager

Shell
09.2023 - 08.2025

Manager

Esso Petrol Station
01.2018 - 08.2023

Supervisor

Esso Petrol Station
02.2014 - 12.2018

Customer Service Assistant

Shell
01.2012 - 03.2013

MBA - Human Resources

Kensington College of Business
06.2010 - 10.2011

B.Tech - Engineering

Rajiv Gandhi College of Engineering & Technology
03.2003 - 06.2006

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KIROUBANIDY LOGANADIN