KIROLOS ALFY
Heliopolis,Egypt
Summary
Experienced professional with expertise in project and product management, technical consulting, and cloud infrastructure. Skilled in leading cross-functional teams, optimising software development lifecycles, and implementing Agile methodologies. Proficient in CRM systems, e-invoice platforms, and online payment solutions, with a strong focus on customer satisfaction and vendor relationship management. Adept at crisis response readiness, workforce scheduling, and financial budgeting to drive operational efficiency. Committed to delivering innovative solutions that align with organisational goals while fostering collaboration and excellence.
Driven professional with talent for leadership and customer relations. Possesses strong problem-solving skills and proven ability to manage teams effectively. Aims to enhance service centre performance and customer satisfaction through strategic initiatives and operational improvements.
Offering strong organisational and leadership skills, combined with keen understanding of customer service principles. Known for problem-solving abilities and collaborative approach to team management. Ready to use and develop communication, conflict resolution, and operational management skills in Techical Project Manager, CRM & ERP Product manager role.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work history
Service Center Manager
ATOZ Car Service Center
New Cairo
01.2022 - 07.2025
- Managed daily operations of a full-service car center with 6 lifts and a customer lounge.
- Oversaw customer service, spare parts inventory, technician scheduling, and quality control.
- Implemented process improvements that increased operational efficiency and client satisfaction.
- Managed B2B client relations and introduced a digital job order tracking system.
- Improved customer relations by managing complaints efficiently and promptly.
- Teamed up with IT department to resolve technical issues swiftly.
- Coordinated with other managers for smooth execution of operational plans.
- Drafted reports detailing service centre activities, providing valuable insights into operational aspects.
- Managed daily operations in service centre, ensuring efficient workflow.
- Monitored budget expenditures to prevent overspending whilst ensuring adequate resource availability.
- Oversaw facility maintenance and allocated needed resources to meet standards.
General Manager - Automotive Startup
More2Drive
Cairo, Egypt
01.2021 - 07.2025
- Founded and managed operations of an automotive e-commerce platform specialized in spare parts and automotive services.
- Developed strategic partnerships with over 38 gas stations and car service centers.
- Led technology integrations including AI-driven ERP and CRM systems for automotive services.
- Oversaw business development, team management, and growth strategy, significantly increasing market reach.
- Successfully negotiated contracts with suppliers to reduce costs.
- Led company-wide restructuring to streamline operations.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Maintained compliance with industry regulations at all times.
- Increased overall operational efficiency by implementing new management strategies.
- Fostered a high-performance culture, resulting in increased productivity.
- Implemented rigorous financial controls, improving overall profitability.
- Built high-performing teams to achieve organisational objectives.
- Identified and resolved operational issues impacting productivity, performance or profitability.
Chief Technology Officer
ZEDNY
Cairo
05.2019 - 01.2021
- Developing and implementing a comprehensive technology strategy aligned with the company's overall business goals. This includes defining the technical direction, roadmap, and vision for the organization's technology initiatives.
- Leading the development and delivery of products and services, ensuring they meet customer needs and enhance the user experience.
- Overseeing the company's IT infrastructure, including data, security, and network management.
- Identifying and evaluating new and emerging technologies, assessing their potential impact on the business, and driving innovation initiatives.
- Building and leading a high-performing technology team, including recruiting, onboarding, and training.
- Managing the technology budget, ensuring efficient allocation of resources and optimizing technology investments.
- Identifying and mitigating technology-related risks, including cybersecurity threats and data breaches.
- Continuously learning about the latest technology trends and ensuring the company's technology infrastructure remains competitive.
- Ensuring adherence to relevant regulations and standards related to technology and data privacy.
Technical Consultant
Appcorp
Cairo
01.2018 - 04.2019
- Possessing a strong understanding of technology and its applications in business, with the ability to translate technical concepts to non-technical audiences.
- Building and maintaining strong relationships with clients, understanding their business challenges, and identifying opportunities for technology solutions.
- Analyzing complex technical issues and developing effective solutions that align with business goals.
- Potentially overseeing the implementation of new technologies or systems, ensuring projects are completed on time and within budget.
- Managed change requests proactively, minimising disruption in services.
- Working effectively with cross-functional teams, including sales, engineering, and product management, to deliver successful outcomes for clients.
- Stayed updated on latest industry trends and technologies, ensuring the provision of cutting-edge solutions.
Education
B.Sc. - Communication Engineering
University of Wales
United KingdomSkills
- Project and product management (Agile, Scrum, Kanban)
- Technical consulting and architecture
- Cloud infrastructure and DevOps
- CRM and real estate platforms
- Cross-functional team leadership
- Software development lifecycle (SDLC)
- Technical documentation and client communication
- Crisis response readiness
- Workforce scheduling
- Vendor relationships maintenance
- Customer satisfaction evaluation
- Persuasion expertise
- Financial budgeting
Certification
- PMP - Project Management Professional
- CT - Certified Trainer
Custom
- Automotive Digital Transformation Manager
- Technical Project Manager
- CRM & ERP Product Manager
- Automotive Operations Manager
- E-commerce Manager (Automotive)
Languages
English
Advanced
Arabic
Fluent
Timeline
Service Center Manager
ATOZ Car Service Center
01.2022 - 07.2025
General Manager - Automotive Startup
More2Drive
01.2021 - 07.2025
Chief Technology Officer
ZEDNY
05.2019 - 01.2021
Technical Consultant
Appcorp
01.2018 - 04.2019
B.Sc. - Communication Engineering
University of Wales
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