Kirmal Gill
Summary
Compassionate and skilled mental health professional with a Master's degree in Integrative Counselling and Psychotherapy. Bringing hands-on experience from working as a Support Worker in a psychiatric acute hospital since 2021, where I developed expertise in crisis management, patient advocacy, and delivering collaborative care. With over 100 hours of supervised counselling practice, I have supported individuals facing challenges such as anxiety, trauma, and relationship difficulties, utilizing Person-centered, cognitive behavioural, and psychodynamic approaches to facilitate growth and healing.
Highly adept at building therapeutic relationships and providing a safe, non-judgmental space for clients to explore their concerns. My strengths include active listening, emotional intelligence, and promoting resilience in individuals. Passionate about ongoing professional development, I am committed to lifelong learning and creating an empowering environment for clients, helping them to improve their mental well-being and self-awareness in both one-on-one and multidisciplinary settings.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
Support Worker
Lakeside View Priory
Wolverhampton
11.2021 - Current
- Built strong patient relationships through compassionate care and friendly rapport building.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Effectively monitored patient progress, entering progress notes and physical observations.
- Assisting with patient safety, including handling challenging situations and supporting de-escalation efforts when necessary.
- Ensuring confidentiality, maintaining accurate records, and adhering to safeguarding procedures.
Trainee Counsellor
The What Centre
05.2024 - 09.2024
- Fostered trusting relationships by conducting one-to-one counselling sessions.
- Using age-appropriate communication techniques, including play and art-based approaches, for children aged 8+.
- Gathering information about the child’s experiences through open-ended questions and collaboration with parents/guardians.
- Ensuring the safety and well-being of the child by recognising signs of abuse or neglect.
- Reporting concerns through appropriate safeguarding procedures.
- Keeping accurate and confidential session records.
- Reflecting on sessions through supervision to identify areas of improvement and ensure adherence to ethical guidelines.
Trainee Counsellor
WLGBTQ+
09.2023 - 02.2024
- Facilitating therapy sessions with clients 18+, focusing on building a therapeutic relationship.
- Conducting initial assessments to understand the client’s issues and goals.
- Creating a collaborative therapy plan that aligns with the client’s needs.
- Maintaining client confidentiality in accordance with professional ethical standards.
- Using established approaches, such as Person Centered, CBT, or psychodynamic techniques.
Health Care Assistant
Acton Banks
Wolverhampton
01.2021 - 10.2021
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
Health Care Assistant
Cuffley Manor Residential & Dementia Care
Home
03.2020 - 07.2020
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Assisted patients with bathing, oral hygiene, grooming and feeding.
- Monitored client health conditions and reported immediate issues to manager.
- Prevented accidents and falls by ensuring cleanliness and tidiness of care home.
Team member
Taco Bell
City of London
03.2019 - 05.2020
- Maintained detailed knowledge of menu items to provide recommendations.
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
- Collaborated with kitchen staff for seamless order delivery.
- Handled cash register operations, ensuring accurate transactions.
- Conducted inventory checks regularly to maintain stock levels.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Customer Advisor
Dreams
London
10.2017 - 12.2017
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Assisted customers in product selection, resulting in increased sales.
- Developed rapport with customers for improved loyalty and repeat business.
- Recorded and processed customer data accurately.
Sandwich Artist, Cashier
Subway, RedHouse Nursing Home
Walsall
06.2017 - 08.2017
- Greeting/Serving customers
- Making Subs
- Cleaning the restaurant
- Closing the restaurant
Work Experience
RedHouse Nursing Home
08.2016 - 04.2017
- Built positive rapport with patients and healthcare teams, supporting continuum of care.
- Assisted residents. with feeding needs.
- Ensured cleanliness of the nursing home.
- Assisting staff with changing beddings of the residents.
Sales Assistant
Oxygene
03.2016 - 05.2016
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Collaborated effectively with team members to meet sales targets.
Blue Coat Infant School
Walsall
11.2015 - 05.2016
- Assisted in lesson planning for effective curriculum delivery.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Prepared classroom materials to facilitate efficient lessons.
Work experience
Gorway Residential Care Home
Walsall
08.2012 - 10.2012
- Helping organize and participate in recreational activities for residents, such as games, reading, or crafts.
- Assisting with meal service, tidying communal areas, or helping with administrative tasks under supervision.
- Engaging with residents and staff to contribute to a warm and welcoming atmosphere.
Education
Level 3 Extended Diploma - Health and Social Care
Walsall College
09.2015 - 05.2017
Bachelor of Science - Psychology with Criminology
Middlesex University
10.2018 - 09.2021
Master of Science - Integrative Counselling and Psychotherapy
University of Wolverhampton
09.2022 - 08.2024
Skills
- Active listening and communication
- Empathy and compassion
- Understanding child development and psychology
- Managing challenging behaviours empathetically
- Competence in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to work effectively in diverse teams
- Verbal and written communication
Interests
- Reading
- Jogging
- Listening to music
- Shopping
- Outdoor Activities.
Languages
English
Fluent
Urdu
Fluent
Hindi
Fluent
Punjabi
Advanced
References
References available upon request.
Timeline
Trainee Counsellor
The What Centre
05.2024 - 09.2024
Trainee Counsellor
WLGBTQ+
09.2023 - 02.2024
Master of Science - Integrative Counselling and Psychotherapy
University of Wolverhampton
09.2022 - 08.2024
Support Worker
Lakeside View Priory
11.2021 - Current
Health Care Assistant
Acton Banks
01.2021 - 10.2021
Health Care Assistant
Cuffley Manor Residential & Dementia Care
Home
03.2020 - 07.2020
Team member
Taco Bell
03.2019 - 05.2020
Bachelor of Science - Psychology with Criminology
Middlesex University
10.2018 - 09.2021
Customer Advisor
Dreams
10.2017 - 12.2017
Sandwich Artist, Cashier
Subway, RedHouse Nursing Home
06.2017 - 08.2017
Work Experience
RedHouse Nursing Home
08.2016 - 04.2017
Sales Assistant
Oxygene
03.2016 - 05.2016
Blue Coat Infant School
11.2015 - 05.2016
Level 3 Extended Diploma - Health and Social Care
Walsall College
09.2015 - 05.2017
Work experience
Gorway Residential Care Home
08.2012 - 10.2012
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