Kirk Peacock

Key Responsibilities Job Summary Warehouse Co-ordinator Duties: Vehicle Parts Advisor Duties:

The Warehouse Co-ordinator & Vehicle Parts Advisor plays a dual role in ensuring the efficient operation of the parts department. This position involves managing warehouse inventory, coordinating stock movement, and advising customers and technicians on appropriate vehicle parts. The ideal candidate will possess excellent organizational skills, a solid understanding of vehicle components, and a commitment to delivering outstanding customer service.

• Receive, check, and store incoming stock deliveries accurately.
• Organize and maintain a tidy and efficient warehouse layout.
• Monitor stock levels and initiate orders to replenish inventory.
• Conduct regular stock checks and reconcile discrepancies.
• Ensure all stock movements are recorded accurately in inventory systems.
• Comply with health and safety standards and maintain cleanliness in the warehouse.
• Coordinate logistics for internal and external deliveries.
• Assist customers (both internal workshop staff and external customers) in identifying and sourcing the correct vehicle parts.
• Provide accurate pricing and availability information.
• Process parts orders efficiently through the company system.
• Handle returns and warranty claims according to company procedures.
• Build strong relationships with customers and suppliers.
• Maintain up-to-date product knowledge on parts and accessories.

• Communicated effectively with customers to understand their needs better.
• Handled customer complaints professionally, resulting in resolved issues.
• Processed sales transactions smoothly, enhancing customer experience.
• Researched online catalogues for rare part requests from customers.
• Complied with company policies whilst handling returns or exchanges.
• Liaised with suppliers for timely delivery of ordered parts.
• Coordinated with technicians to provide necessary vehicle components on time.

Supported operations managers in planning and managing work in progress.

Organised and verified engineer timesheet submissions weekly, processing expenses accurately.

Maintained customer job files to ensure precise record-keeping of essential information.

Coordinated with customers and engineers to schedule installations and service calls.

Ordered necessary equipment, uniforms, and PPE efficiently.

Handled inquiries from customers, engineers, and internal departments to resolve issues promptly.

• Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
• Managed office supplies inventory, ensuring readiness for all projects at any given time.
• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.

Acted as primary contact for customers, assisting administrative and finance personnel.

Executed diverse administrative tasks, including production scheduling and procurement of supplies.

Analysed data to manage shipments, deliveries, and material orders efficiently.

Resolved departmental issues to ensure timely parts completion and adherence to deadlines.

Consistently surpassed monthly sales targets.

Reduced supplier costs through effective quote management and strategic purchasing decisions.

Supported fast-paced production by processing new orders accurately and delegating effectively.

Maintained open communication with Sales Directors and fostered positive dealership relationships.

Managed client database to ensure accurate record-keeping.

Delivered outstanding administrative support for smooth sales operations.

Generated regular reports for insightful business decisions.

Monitored stock levels timely informing procurement on needs for replenishment.

Updated sales records promptly and precisely for reliable reporting.

Identified and maximised sales opportunities to enhance customer revenue.

Led sales department with a proactive mindset, achieving high quarterly results.

Trained and coached new sales personnel to sustain company success.

Collaborated effectively with colleagues to ensure smooth business operations.

Provided customers with relevant information and suggestions to facilitate informed decisions.

Addressed inquiries regarding sales and promotions promptly.

Managed window displays and adjusted as necessary to attract customers.

Handled phone calls and relayed messages to store personnel efficiently.

Monitored inventory levels to prevent stock shortages and overages.

Dealt with customer queries effectively, maintaining high quality service standards.

Placed customer orders, providing guidance on product delivery timeframes.

Conducted thorough vehicle inspections prior to hire to ensure safety standards.

Liaised with clients to maintain relationships and foster repeat business.

Maintained a clean and organised fleet for immediate and pre-booked customer rentals.

Engaged with customers to assess vehicle needs and processed hire documentation accurately.

Managed cash transactions to facilitate smooth rental operations.

Compiled monthly and annual revenue reports to support financial planning.

Processed invoices, ensuring timely payments.

Answered phone calls promptly, providing excellent customer service.

Handled various day-to-day admin responsibilities to maintain smooth business operations.

Maintained up-to-date knowledge of all retail promotions.

Assisted manager with daily tasks to enhance productivity and customer service.

Oversaw daily operations of the store, ensuring efficient workflow.

Contributed as a dedicated team member within a retail environment.

Conducted regular stock inventory and coordinated inter-branch transfers.

Facilitated stocking and opening of new stores to support expansion efforts.

Managed cash transactions and banking activities accurately.

Trained new employees, promoting rapid productivity increase.

Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.

Updated pricing and promotions to fulfil store goals.