KIRIT BHIKHABHAI PATEL
Crawley,West Sussex
Summary
Accomplished MBA student, pursuing eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Passionate Process Associate with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Customer service manager
CORAL
Crawley, West Sussex
2023.08 - Current
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Analysed statistics and KPIs to identify potential service improvements.
- Sought customer feedback and applied data to inform service-level improvements.
- Recognised issues and implemented corrective actions for continual improvement.
- Leveraged strong product and service knowledge to assist customers and resolve issues.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Reviewed processes and practices regularly to achieve business goals.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Organised continuous facilities cleaning, minimising risk and maintaining professional appearance.
- Maintained excellent health and safety standards for continued compliance.
Subway Supervisor
Roshaal Ltd.
Dorking, Surrey
2021.03 - 2022.07
- Increased team productivity through effective staff planning, coordination and task delegation.
- Guided and coached staff to achieve individual growth and sales production targets.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Maintained documents and records to comply with internal policies and external regulations.
- Thoroughly cleaned food preparation areas, tools and equipment, maintaining faultless hygiene standards.
- Trained team members to prepare sandwiches and other menu items according to uniformity, presentation and portioning standards.
- Prepared sandwiches and other menu offerings in line with quality, portion and timeframe targets.
- Maintained clean, tidy and organised working areas to maximise efficiency.
- Prepared and packaged orders with precise presentation skills.
- Provided clear, accurate product information to address dietary restrictions and food allergies.
- Greeted regular guests by name and established friendly rapport when taking orders.
- Prepared tea, coffee and carbonated beverages for customers.
- Assessed food quality before serving customers to meet high-quality standards.
- Used fryers , grills, and microwaves while following safety guidelines.
- Checked completed orders for accuracy, quality and presentation.
- Took orders at counter and drive-through with clear communication and professionalism.
- Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Dealt with customer complaints and rectified product and service issues.
- Built customer retention and satisfaction by delivering top-quality service.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Managed staff rotas, planning workloads effectively and strategically.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
Process Associate
C-metric Solutions Ltd.
Gandhinagar, Gujarat, India
2018.02 - 2019.05
- Worked with different equipment to assist finish jigs and fixtures.
- Assessed and fulfilled placed orders by liaising with dispatch teams.
- Monitored data entry operations to enforce timeframe compliance.
- Analysed data to evaluate root causes and implement actionable improvements to foster seamless processes.
- Documented and reported production flaws to quality assurance personnel.
- Analysed company processes to eliminate delays, obstruction and weaknesses, recommending necessary improvements.
- Processed new and existing contracts to optimise business performance.
- Identified and reported on process deviations, liaising with supervisors to help address issues.
- Implemented process upgrades to improve production rates and reduce costs.
Administrator
Eva Women's Hospital & Endoscopy Centre
Ahmedabad, Gujarat, India
2014.10 - 2016.01
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Education
Bachelor of Computer Application - Computer Applications
Hemchandracharya North Gujarat University
Gujarat, India 2008.06 - 2011.03
Master Of Science Information Technology - Computer Science
KSV UNIVERSITY
Gujarat, India 2011.07 - 2014.04
Master of Business Administration with Advanced - Business Administration
Glyndwr University
Wrexham 2020.10 - 2022.09
Skills
- MS Office expert
- Schedule management
- MS Office proficiency
- Administrative support
- Inventory control
- Effective problem solver
- Customer service
- Retail platforms
- Effective workflow management
- Complaint resolution
- Data entry
- Microsoft Outlook, Word and Excel
- Customer relations
Languages
English
Advanced
Hindi
Native
Gujarati
Native
Timeline
Customer service manager
CORAL
2023.08 - Current
Subway Supervisor
Roshaal Ltd.
2021.03 - 2022.07
Master of Business Administration with Advanced - Business Administration
Glyndwr University
2020.10 - 2022.09
Process Associate
C-metric Solutions Ltd.
2018.02 - 2019.05
Administrator
Eva Women's Hospital & Endoscopy Centre
2014.10 - 2016.01
Master Of Science Information Technology - Computer Science
KSV UNIVERSITY
2011.07 - 2014.04
Bachelor of Computer Application - Computer Applications
Hemchandracharya North Gujarat University
2008.06 - 2011.03