Kiren Sarfraz
Summary
I am a passionate and results-driven with a strong focus on delivering exceptional customer experiences. I bring excellent problem-solving skills, a keen attention to detail, and a commitment to achieving and exceeding sales targets. With strong time management abilities, I thrive in fast-paced environments and work effectively both independently and as part of a team. I’m adaptable under pressure, eager to learn new products and sales techniques, and dedicated to ensuring every customer receives outstanding service. My strong communication skills help build trust and lasting relationships with customers.
Overview
6
6
years of professional experience
Work history
Airport customer service agent
Swissport
Manchester, lancashire
05.2024 - 10.2024
- Resolved disputes over bookings calmly and efficiently, maintaining a positive environment at the desk.
- Assisted in boarding process, ensuring smooth transition for all passengers.
- Worked closely with other team members for seamless coordination of tasks during peak hours.
- Handled flight booking, rescheduling, and cancellation for improved customer experience.
- Responded to inquiries regarding flight schedules, fares, and other details for better customer service.
Customer Care Agent
ABM
Mancheter, Lancashire
07.2023 - 09.2023
- Worked with energy and enthusiasm to deliver faultless customer care within target timeframes.
- Demonstrated outstanding communication and relationship-building skills, consistently delivering positive customer interactions.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Worked effectively and in a fast paced environment to ensure all passengers received a high level of care.
Early Years Apprentice
Elsmcot day care
Manchester, Lancashire
01.2023 - 05.2023
- Worked with students in small groups and one-on-one to provide additional support to the children, prioritising health and safety throughout.
- Worked in a team to provide the best care to the children and to help their development in various ways.
- Participated in staff meeting to discuss goals and objectives, brainstorm ideas and find ways to improve teaching methods.
- Followed strict safeguarding policies and procedures, maintaining health and safety of children and staff.
- Shadowed supervisor and senior staff to learn a wide range of simple and complex techniques.
- Followed health and safety procedures in performing assigned tasks, minimising accidents.
Charity Fundraiser
160 organisation's
manchetsrer, Lancashire
11.2022 - 01.2023
- Conducted regular research to obtain creative new ways on increasing funds and effective advertising methods.
- Assisted in planning and development of fundraising and awareness events.
- Developed ethical fundraising plans based on organizational needs.
- Collaborated with marketing and promotional teams, developing opportunities to combine awareness and fundraising.
Shop Floor Assistant
B&M
Manchester, Lancashire
02.2022 - 11.2022
- Arranged shelves to display promotions, sales and deals in the optimum placement to increase purchases.
- Maintained excellent customer satisfaction by providing helpful, friendly and attentive customer service.
- Organised and displayed items on the correct shelves.
- Assisted customers with wide selection of products and services.
Nursery Assistant (placement)
gorse hill primary
manchester, lanashire
06.2018 - 07.2018
- Kept children safe and secure at all times.
- Monitored and supported children during meal times, helping to prepare food, feed children and maintain exemplary table manners.
- Promoted physical, emotional and social development through well-planned activities.
- Used positive reinforcement and behaviour modelling to discipline children.
Education
Btec - Health and Social care
South Trafford College
Stretford, TRF 09/2018 - 06/2021
GCSEs - English language, English Literature, Maths, Science Additional, History, Psychology
Flixton Girls School
Manchester, MAN 09/2013 - 07/2018
Undergraduate degree - Primary Education
Liverpool John Moores University
Liverpool 09/2024 -
Skills
- Effective communication skills
- Organisational skills
- Good team working skills
- Patience
- Hardworking
- Problem solving skills
- Handling difficult customers
Languages
English
Urdu
References
References available upon request.
Timeline
Airport customer service agent
Swissport
05.2024 - 10.2024
Customer Care Agent
ABM
07.2023 - 09.2023
Early Years Apprentice
Elsmcot day care
01.2023 - 05.2023
Charity Fundraiser
160 organisation's
11.2022 - 01.2023
Shop Floor Assistant
B&M
02.2022 - 11.2022
Nursery Assistant (placement)
gorse hill primary
06.2018 - 07.2018
Btec - Health and Social care
South Trafford College
09/2018 - 06/2021
GCSEs - English language, English Literature, Maths, Science Additional, History, Psychology
Flixton Girls School
09/2013 - 07/2018
Undergraduate degree - Primary Education
Liverpool John Moores University
09/2024 -
Similar Profiles
BENJAMIN ASTLEBENJAMIN ASTLE
Ramp agent at SwissportRamp agent at Swissport
Crystal HallCrystal Hall
Wharehouse at SwissportWharehouse at Swissport
Taliilagi JR EseraTaliilagi JR Esera
Baggage Handling Agent at SwissportBaggage Handling Agent at Swissport
Shurane TullochShurane Tulloch
Ramp Agent at SwissportRamp Agent at Swissport
Kimson GuerrierKimson Guerrier
Airport Ramp/Passenger/Airport Customer Service Agent at Johnson TravelAirport Ramp/Passenger/Airport Customer Service Agent at Johnson Travel