Summary
Overview
Work history
Education
Skills
Timeline
Kiren Heseltine

Kiren Heseltine

Pocklington,York

Summary

I have gained a great deal of experience of customer service, administration, and confidential management of staff. I would relish this opportunity to build upon this experience in a new, challenging role. 25 years' experience: Managing teams of over 30 people Running a store with over £ 300,000/week turnover Training all new staff and running regular training for existing personnel Designing and implementing new IT systems 19 years' experience Running a busy administration office Resolving customer service issues Managing store finances

Overview

29
29
years of professional experience

Work history

Purchase Ledger Clerk

RS Cockerill
Dunnington , York
04.2023 - 06.2023
  • Reviewed and processed staff expenses and credit cards.
  • Performed weekly payment runs to suppliers using finance software.
  • Uploaded bank transactions onto excel daily, cross-checking information to efficiently reconcile bank accounts.
  • Verified invoices against purchase orders to support smooth execution of month-end processes.
  • Reconciled supplier accounts, investigating and resolving unknown or missing transactions via email, post and phone to minimise discrepancies.
  • Managed supplier accounts within Prodigy, including creating new suppliers, updating changes to details and maintaining an up-to-date approved supplier listing for maximum productivity.
  • Processed purchase invoices received from suppliers, ensuring complete accuracy and readiness for payment.
  • Monthly statement reconciliations.
  • Monitor and action accounts e-mails.
  • Ensure payments are made on time and to agreed terms.
  • Manage company cash book

Supply Chain Administrator

Kerry Foods Ltd
Pocklington, York
03.2019 - 04.2023
  • Accepting all inbound and outbound deliveries on SAP
  • Running reports on Excel for company KPI's
  • Producing power point for colleagues to see weekly results
  • Processing and entering Wastage reports for Production and Quality Control areas
  • Managing tanker deliveries and quality checks and 3rd party companies for frozen storage
  • Raising transport disputes to relevant parties
  • Liaised with operational teams to define stock requirements based on sales projections.

Store Supervisor

Sainsburys
Pocklington, York
11.1994 - 03.2019
  • Managed teams of more than 30 people for the last 15 years
  • Staff management: return to work interviews, colleague performance reviews Schedules
  • Devise staff schedules and organise holidays to ensure adequate personnel for busy periods
  • Staff Training
  • Run legal compliance training for over 30 staff every 6 months
  • Train all new starters and run refresher courses with existing staff for safe working practices
  • Liaise with other departments to ensure effective usage of staffing resources
  • Solve complaints from manufactures and area customer service departments leveraging deep knowledge of organisation operations
  • 23 years' experience providing quick, quality solutions to customer problems and complaints resolution in high pressure situations
  • Management of invoices and high value stock parcels
  • Fully responsible for entire store banking every day (approx 350,000 total sales, including approx.£150,00 cash/week),
  • Internal systems such as Kronos, RSS and Mysainsnurys

Assistant Administrative Supervisor

Safeway, Sainsburys
11.1994 - 03.2019
  • Implemented Food Safety and COSHH procedures.
  • Maximised sales by delivering strong merchandising and product availability.
  • Priced merchandise and verified accuracy of amount.
  • Sorted and distributed incoming merchandise to display stock.
  • Stock management for all store stock, maintained accounts for deliveries, returns, credits and weekly charges from direct suppliers and internal distributing centres
  • Updated pricing and labelling to reflect current promotions.
  • Monitored fridges and freezers to preserve stock.
  • Examined expiry dates to avoid spoilage of products.

Social Events Coordinator

Sainsburys
Pocklington, York
01.2002 - 11.2017
  • Great place to work group organising events, maintaining and improving work conditions and morale
  • Charity Fund Raising with Visits and awareness of local and national charities such as People Pantry Pocklington, Hearing dogs for the deaf fundraising and Donations McMillan Cancer research,
  • Reconciled accounts payable and receivable functions to maintain proper budget allocation and capital.
  • Accurately calculated and processed expenses during and after events.

Education

Bookkeeping and Accounting -

Open University Royal Charter

National Diploma - Mental Health

Selby College

NVQ Level 4 Customer Service -

Selby College

GNVQ Intermediate Art and Design -

Beverley College

9 GCSEs including English and Maths -

Woldgate School and Sixth Form college

Skills

  • First aid and CPR adults and children
  • Microsoft Office, Excel, Power Point, Outlook, Skype, Microsoft Teams
  • Training and development
  • Charity promotion

Timeline

Purchase Ledger Clerk - RS Cockerill
04.2023 - 06.2023
Supply Chain Administrator - Kerry Foods Ltd
03.2019 - 04.2023
Social Events Coordinator - Sainsburys
01.2002 - 11.2017
Store Supervisor - Sainsburys
11.1994 - 03.2019
Assistant Administrative Supervisor - Safeway, Sainsburys
11.1994 - 03.2019
Open University Royal Charter - Bookkeeping and Accounting,
Selby College - National Diploma, Mental Health
Selby College - NVQ Level 4 Customer Service,
Beverley College - GNVQ Intermediate Art and Design,
Woldgate School and Sixth Form college - 9 GCSEs including English and Maths,
Kiren Heseltine