Technical Specialist
- Overall 13+ years of experience in the IT industry
- Provided high quality assistance on Ariba On-Demand solutions, Supplier Portal, Ariba CIG, SAP S4 HANA, SAP ECC, Ariba Network Buyer/Supplier, Ariba Connect, SAP MM, P&P, Logistics, Procurement for Direct-Indrect, .Supplier Management(SLP), Contracts Management, Ariba Integrations. Supply Chain Management, Spend Management, Procurement To Pay, PO Collaborations, Guided Buying, Ariba Connect, Customer Administration (Core/Admin), SAP PI/PO, AXAPTA Integration.
- Supported on-time project completion, working within client requirements and budget constraints.
- Enhanced client business functionality by delivering implementation and support of SAP modules.
- Improved quality of service by maintaining up-to-date knowledge on emerging industry trends and SAP technologies.
- Contributed to SAP system design, build and deployment, leading implementation across lifecycle.
- Advised on modern, data-driven architectures, guiding integration of individual modules to end-to-end processes.
- Collaborated with external service providers to resolve complex issues.
- Provided specialist SAP advice and worked closely with clients to optimise processes and maximise benefits.
- Developed customised SAP solutions to meet client needs and drive satisfaction.
- Guided SAP clients in business development and sales initiatives with bid and proposal support.
- Optimised workflow by managing SAP incident queue in line with staff expertise and knowledge level.
- Used client-facing consulting capabilities to deliver outstanding service and satisfaction.
- Trained and mentored junior consultants in troubleshooting and resolution techniques.
- Maximised business performance, setting clear expectations and KPIs linked to business strategy and targets.
- Maintained functional understanding of SAP S/4HANA, spearheading integration in other process areas.
- Produced and updated technical manuals and training material to improve user accessibility.
- Consulted on technical integrations of SAP applications with client and third-party tools and applications.
- Planned and delivered software product demonstrations for client projects.
- Minimised repeat incidents by correctly identifying changes to systems and processes.
- Provided timely cost and labour estimates and communicated deliverable status to stakeholders.
- Provided high-quality SAP advisory and helped to define delivery workstreams.