Kiranpal Hira
Southampton,Hampshire
Summary
IT Support Professional with strong networking troubleshooting and mobile device support experience. Applies cybersecurity fundamentals to safeguard data and maintain confidentiality. Provides clear remote support with dependable conflict resolution and customer service outcomes.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work history
Social media marketer
TikTok
, Remote
2023.04 - Current
- Created captivating graphics to draw in and hold audience attention.
- Managed social media daily to increase user engagement across channels.
- Created and scheduled posts to keep a steady online presence.
Trainee dispenser
Highfield Pharmacy
Southampton, Hampshire
2022.11 - 2023.03
- Participated actively in team meetings leading to improved communication within the team.
- Improved patient satisfaction by providing friendly and efficient customer service.
- Undertook regular training sessions to keep up-to-date with pharmaceutical knowledge.
- Liaised effectively with healthcare providers to confirm prescription details, decreasing errors in medication dispensing.
Pharmacy trainee assistant
Adelaide Pharmacy
Southampton, Hampshire
2022.01 - 2022.10
- Attended training sessions gaining valuable industry insight and knowledge.
- Aided in the identification of potential drug interactions by meticulously reviewing patient medication profiles.
- Maintained records for controlled substances, adhering strictly to regulatory requirements.
- Promoted safety and effective use of medication by providing comprehensive advice to patients.
Retail assistant
Peacocks
Southampton, Hampshire
2019.10 - 2020.03
- Handled transactions, maintaining accurate till records.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Boosted sales through suggestive selling techniques.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
Education
Certificate of Higher Education - CompTIA A+
Careersmarter
Distance Learning 2026.07 -
NVQ Level 2 - IT Fundamentals
Careersmarter
Distance Learning 2026.03 - 2026.07
Certificate of Higher Education - Cybersecurity
Apex Learning
Distance Learning 2026.01 - 2026.03
NVQ Level 2 - HR & Employment Law
Course Gate
Distance Learning 2020.08 - 2021.01
NVQ Level 2 - Business Administration
Eastleigh College
Eastleigh 2018.09 - 2019.06
Skills
- Networking troubleshooting and mobile device support
- Data protection and computer literacy
- Cybersecurity basics
- Self-Motivation in remote work
- Observing strict confidentiality
- Patience with end users
- Customer Service
- Decision-Making capabilities
- Conflict management
Timeline
Certificate of Higher Education - CompTIA A+
Careersmarter
2026.07 -
NVQ Level 2 - IT Fundamentals
Careersmarter
2026.03 - 2026.07
Certificate of Higher Education - Cybersecurity
Apex Learning
2026.01 - 2026.03
Social media marketer
TikTok
2023.04 - Current
Trainee dispenser
Highfield Pharmacy
2022.11 - 2023.03
Pharmacy trainee assistant
Adelaide Pharmacy
2022.01 - 2022.10
NVQ Level 2 - HR & Employment Law
Course Gate
2020.08 - 2021.01
Retail assistant
Peacocks
2019.10 - 2020.03
NVQ Level 2 - Business Administration
Eastleigh College
2018.09 - 2019.06