Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Languages
Reference
Timeline
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Kiranjyot Singh

Kiranjyot Singh

Derby

Summary

Dynamic and ambitious Management Trainee with extensive hands-on experience in customer service, sales, and business operations. Known for exceptional communication skills, a customer-first mindset, and a strong ability to drive revenue growth while maintaining operational efficiency. Adept at solving complex challenges, building lasting client relationships, and delivering results in fast-paced, dynamic environments. Multilingual professional fluent in English, Italian, Panjabi, and Hindi, offering a unique edge in engaging diverse audiences. Proficient in CRM tools, data analysis, and team leadership. Seeking a challenging position in customer-facing, sales, or business management roles to leverage my proven skills in delivering superior service and driving business success.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work history

Management Trainee

Enterprise
Bedfordshire
11.2023 - 01.2025
  • Rotational role gaining in-depth exposure to customer service, sales, and operational management
  • Collaborated with mentors and senior managers to develop strategies for improving customer satisfaction and maximizing profitability
  • Analyzed key performance indicators (KPIs) and identified opportunities to enhance service delivery and streamline business operations
  • Built strong client relationships by providing tailored solutions to meet customer needs and ensuring long-term satisfaction
  • Applied sales techniques to drive revenue growth and meet business goals

Customer Service Agent

Swissport
Derby
04.2023 - 08.2023
  • Delivered seamless customer service by assisting with travel documentation, baggage handling, and boarding processes, ensuring compliance with aviation standards
  • Provided accurate information to passengers and resolved concerns efficiently, boosting customer satisfaction scores
  • Coordinated with cross-functional teams to maintain operational efficiency under tight deadlines
  • Played a pivotal role in ensuring safety and compliance during aircraft operations

Warehouse Team Leader

Aviation
Derby
03.2022 - 04.2023
  • Led and motivated a team of warehouse workers to achieve operational targets and meet safety standards
  • Streamlined workflows, resulting in a 15% increase in overall productivity and faster turnaround times
  • Ensured adherence to safety and compliance protocols, reducing incidents and improving team efficiency

Warehouse Associate

Staffline
Derby
06.2020 - 09.2021
  • Collaborated with teams to meet daily shipping schedules, ensuring on-time delivery and accuracy in order processing
  • Assisted in inventory management and performed quality checks to minimize discrepancies and enhance efficiency

Education

Bachelor’s Degree - Sociology

Nottingham Trent University
10.2020 - 05.2023

A-Levels - Sociology, Psychology, and Geography

DerbyMoor Academy
09.2018 - 05.2020

GCSEs - undefined

DerbyMoor Academy
10.2015 - 05.2018

Skills

  • Customer Relationship Management (CRM)
  • Sales Optimization and Upselling Techniques
  • Customer Retention and Satisfaction Strategies
  • Leadership and Team Building
  • Business Operations and Profit Maximization
  • Multilingual Client Communication
  • Problem-Solving and Conflict Resolution
  • Time and Workflow Management
  • Data Analysis and Decision-Making
  • Proficiency in Microsoft Office Suite and CRM Software
  • Skilled in CRM Tools for Customer Data Management
  • Experienced in Data Analysis for Business Insights
  • Knowledge of Sales and Inventory Management Systems
  • Customer-Centric Approach
  • Adaptability
  • Team Leadership
  • Attention to Detail

Websites

Accomplishments

  • Successfully managed diverse client portfolios as part of the Enterprise Management Trainee Program, driving customer satisfaction and business growth.
  • Increased productivity by 15% through workflow optimization and team leadership in a warehouse setting.
  • Received positive recognition for delivering superior customer service and resolving passenger concerns promptly at Swissport.
  • Multilingual communication skills helped build stronger customer relationships and engage diverse clients effectively.

Languages

English
Native
Italian
Fluent
Panjabi
Upper intermediate
Hindi
Intermediate

Reference

Available upon request.

Timeline

Management Trainee

Enterprise
11.2023 - 01.2025

Customer Service Agent

Swissport
04.2023 - 08.2023

Warehouse Team Leader

Aviation
03.2022 - 04.2023

Bachelor’s Degree - Sociology

Nottingham Trent University
10.2020 - 05.2023

Warehouse Associate

Staffline
06.2020 - 09.2021

A-Levels - Sociology, Psychology, and Geography

DerbyMoor Academy
09.2018 - 05.2020

GCSEs - undefined

DerbyMoor Academy
10.2015 - 05.2018
Kiranjyot Singh