Summary
Overview
Work History
Education
Skills
Languages
Custom
Personal Information
Timeline
SoftwareEngineer

KIRANJYOT KAUR BAJAJ

Wordsley,Dudley

Summary

Excellent communication skills and extensive experience working with clients and partners. Skilled Fraud Specialist with background in customer service and operations management. Accomplished in team management, scheduling management and policy compliance. Excels at working in chaotic environments.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

Store Manager

One Stop
Kingswinford, Dudley
12.2023 - Current
  • Completed opening and closing procedures each day.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
  • Checked invoices from suppliers against physical stock records to identify discrepancies.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Led regular staff performance reviews to provide guidance and support for individual development.

Senior Fraud Specialist II

JP Morgan Chase & Co
Mumbai
01.2023 - 08.2023
  • Identify true fraud and verify the clients with level 4 authentication
  • Communicating with the clients to secure their accounts and control the damage done by identity theft
  • Advising them about all the credit card fraud possibilities and necessary steps to prevent it
  • Reviewing account activities and making decisions accordingly
  • Putting a hold on concerning accounts.
  • Kept accurate operations records for thorough data auditing.

Senior Associate

WNS Global Services
Mumbai
05.2022 - 12.2022
  • Resolve complaints via Emails and Letters
  • Excellent Communication Skills
  • Collating Data of the Customers to help resolving common concerns
  • Promoted as a subject matter expert for the process to help train the new employees.

Education

Bachelor of Management Studies - Finance

University of Mumbai
Panvel, Navi Mumbai
07.2018 - 04.2021

Skills

  • Promotional activity analysis
  • Store management
  • People management
  • Customer-focused
  • Communication skills
  • Leadership
  • Problem-solving
  • Public relations

Languages

English
Fluent
Hindi
Fluent
Punjabi
Fluent
Marathi
Upper intermediate

Custom

  • Travelling
  • Listening to music
  • Baking

Personal Information

Nationality: Indian

Timeline

Store Manager

One Stop
12.2023 - Current

Senior Fraud Specialist II

JP Morgan Chase & Co
01.2023 - 08.2023

Senior Associate

WNS Global Services
05.2022 - 12.2022

Bachelor of Management Studies - Finance

University of Mumbai
07.2018 - 04.2021

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KIRANJYOT KAUR BAJAJ