Kiran Shah
London
Summary
An independent and self-motivated business student with proven and tested business, procurement, sales & marketing skills. An award- winning and confident communication graduate, able to establish rapport quickly and conduct training sessions with clarity and enthusiasm. Goal-oriented and experienced in providing administrative support to legal departments with focus on document management. Demonstrated ability in interpreting legal documents and policies.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Rastriya Banijiya Bank, Nepal
Intern
Kathmandu, Nepal, Nepal
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked with clients to address and respond to client and partnership management issues.
Junior Assistant
Salt Trading Corporation limited Nepal
Kathmandu, Nepal, Nepal
- Entered data into system and checked for errors.
- Prepared and proofread professional business correspondence and memos.
- Took calls to set appointments, answer questions and resolve concerns.
- Maintained physical filing system and retrieved documents on request.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Customer Service
Nisa Local
London, ENG
02.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
Marketing Manager
Bucket List Mart Pvt
Kathmandu, Nepal, Nepal
01.2019 - 09.2022
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Education
Bachelor’s - Management
Kathford international College
Kathmandu, Nepal 01.2016 - 01.2020
MSc - Digital marketing
York St John university
London, ENG 09.2023 -
Intermediate - Management
Higher Secondary Education Board (Milestone Int’l College
Kathmandu, NepalSkills
Computer SkillsMicrosoft Office (MS Excel, MS Word, MS Power Point), Report Writing
Digital banking products and services
Banking products knowledge
Banking
Monthly Account / Bank Reconciliation
Timeline
MSc - Digital marketing
York St John university
09.2023 -
Customer Service
Nisa Local
02.2023 - Current
Marketing Manager
Bucket List Mart Pvt
01.2019 - 09.2022
Bachelor’s - Management
Kathford international College
01.2016 - 01.2020
Rastriya Banijiya Bank, Nepal
Intern
Junior Assistant
Salt Trading Corporation limited Nepal
Intermediate - Management
Higher Secondary Education Board (Milestone Int’l College