Kiran Murad
Crawley,West Sussex
Summary
Customer focused professional with a strong proficiency in multitasking and communication, fluent in Gujarati, Hindi, and Urdu. Demonstrates exceptional calmness under pressure and a keen attention to detail. Proficient in Microsoft Office Suite with a deep respect for confidentiality. Dedicated to delivering outstanding customer service and committed to continuous professional development.
Overview
21
21
years of professional experience
Work history
Cleaner
self employed
Crawley, West Sussex
05.2014 - Current
- Maintained high cleanliness and hygiene standards through thorough daily dusting and hoovering.
- Utilised eco-friendly products to ensure a safe, chemical-free environment.
- Addressed customer requests promptly to enhance satisfaction.
- Kept communal areas tidy and organised for optimal functionality.
- Provided deep cleaning services for post-construction or move-in scenarios.
- Completed cleaning tasks swiftly within designated timeframes.
Customer service advisor
National Express
gatwick airport, West Sussex
10.2004 - 11.2020
- Managed customer enquiries through face-to-face interactions, telephone, and email.
- Identified and addressed customer needs accurately to enhance satisfaction.
- Resolved customer complaints with appropriate solutions for positive outcomes.
- Effectively resolved issues using strong interpersonal skills and conflict resolution techniques.
- Provided clear communication with control centres during incidents or emergencies on the road.
- Provided information about schedules and routes clearly to assist passengers with their travel plans.
- Assisted elderly or disabled passengers to provide a supportive travel experience.
- Collaborated well with drivers and transport staff for streamlined operations.
- Updated stock systems regularly for reliable inventory information.
Health care assistant
Heath Lodge
Crawley, West Sussex
03.2010 - 10.2013
- Assisted in patient care, improved comfort and well-being.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Prepared meals for patients, ensured balanced nutrition intake.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
Education
NVQ Level 3 - Health and social care
Crawley College
Crawley 09/2001 - 06/2004
GCSEs equivalent -
Girls high school
INDIASkills
- Multitasking efficiency
- Communication proficiency
- Calmness under pressure
- Microsoft Office Suite
- Respect for confidentiality
- Detail consciousness
- Customer Service
- Multilingual
Affiliations
- Reading
- Running
Languages
English
Fluent
Gujarati
Native
Hindi
Native
References
References available upon request.
Timeline
Cleaner
self employed
05.2014 - Current
Health care assistant
Heath Lodge
03.2010 - 10.2013
Customer service advisor
National Express
10.2004 - 11.2020
NVQ Level 3 - Health and social care
Crawley College
09/2001 - 06/2004
GCSEs equivalent -
Girls high school