Kiran Mogili

• Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
• Collaborated with other department managers for smoother interdepartmental transactions.
• Coordinated dispatching of transport vehicles distributing goods across United Kingdom.
• Briefed team on productivity targets and process changes.
• Maintained warehouse layout and organisation for maximum efficiency.
• Verified completion of team member training and orientation sessions.
• Improved stock control systems, resulting in reduced discrepancies during audits.
• Reported daily warehouse performance data and updated company logs.
• Delivered quality assurance by enforcing company policies and standards.
• Monitored warehouse safety and swiftly resolved hazards.
• Improved warehouse layout to maximise storage space.

• Conducted regular equipment inspections, ensuring optimal performance.
• Carried out stock control and maintained quality standards high for audits.
• Operated heavy machinery with strict adherence to safety guidelines.
• Maintained employee safety through observation of surroundings when moving cargo.
• Stored products in appropriate storage areas to maximise space within warehouse.
• Completed work following safety rules for best working practices.
• Organised products in the warehouse according to specific location codes.
• Scanned and inputted data into inventory management system, promoting accurate record-keeping.
• Packed items securely, ensuring product safety during transport.

• Loaded packaged goods on to trucks for shipping.
• Used conveyor systems to move heavy items across internal spaces.
• Scanned, sorted and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.
• Communicated effectively with supervisors, improving overall workflow.
• Cleaned and tidied work areas to meet inspection requirements.
• Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
• Maintained employee safety through observation of surroundings when moving cargo.
• Supported other departments as required; demonstrated flexibility and team spirit.
• Tracked storage locations within warehouses, maintaining smooth-running retrieval operations.
• Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.

Managed over 50 customer interactions daily, providing detailed and personalised service

Maintain composure in challenging customer interactions leading to positive outcomes

Supported US, Canadian, and Mexican sellers with email query resolution

Achieved and maintained high productivity and quality standards

Followed established shift handover procedures to maintain smooth operational continuity

• Used geographical information system to track support tickets and document actions.
• Followed technical documentation for accurate installation, maintenance and repair work.
• Communicated application status requests to customers, advising on completion timeframes.
• Responded to ticket requests quickly and helpfully to deliver excellent customer service.

Promoted as a APL (Assistant Pod Lead) and Maintaining a Team Consists of 16 Associates.

● Mentored the new employee batch to train them on process.

● Given a chance to work as SME within 4 months of joining the organization.

● I was awarded best POC (Point of Contact) for handling team in the absence of .

● Received few accolades and appreciations from the TLs and POD leads for the best performance.

● I was one among theTOP10 performers and been rewarded for the highest productivity.