Summary
Overview
Work History
Education
Skills
Volunteering And Extracurricular Activities
Languages
Certification
References
Timeline
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Kiran Kuriakose

London

Summary

Proven leader at Amazon with a track record of enhancing operational efficiency by 52% through process improvement and lean six sigma methodologies. Skilled in operations management and leadership development, adept at driving significant improvements in safety, quality, and performance. Expertise in business development and staff training ensures readiness for future challenges.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Area Manager Level 5

Amazon
London
07.2024 - Current
  • Company Overview: Amazon is a multinational technology company focusing on e-commerce, cloud computing, digital streaming, and artificial intelligence (Website: https://www.amazon.com)
  • Directed the development plans, training, and coaching for up to 150 associates from diverse cultural backgrounds.
  • Efficiently coordinated staffing demands for earlier and subsequent periods, ensuring maximized operations aligned with expected workload.
  • Increased operational quality through optimization of cost metrics, achieving 52% quarterly improvement.
  • Engaged stakeholders to implement lean six sigma methodologies, ensuring a 16% year-over-year improvement in efficiency.
  • Delivered consistent constructive feedback to Associates and Team Leaders to support goal achievement.
  • Inspected production, quality control and maintenance reports to detect and address production problems.

Change Manager Level 5

Amazon
London
12.2023 - 07.2024
  • Responsible of leading site level as well as region level operational changes to improve safety, quality and performance
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Optimised labour plan to reduce idle hours which led to an increase in TPH by 34.7% increase over 4 months
  • Eliminated waste in processes and remodel processes using lean and six sigma
  • Set monthly budget based of site level project
  • Involved in a 1.6m project to automate process which led to a 24% efficiency gain

Shift Manager Level 4

Amazon
London
07.2021 - 12.2023
  • Optimized dispatch schedules via strategic stakeholder engagement.
  • Introduced an evening business call strategy focused on achieving precise shipment deadlines.
  • Enhanced initial day delivery performance, reaching a steady rate of 99.30% from the initial 96.79%.
  • Oversaw execution of regional Return to Station shift procedures, resulting in successful setup of two stations.
  • Evaluated on-road breakdown incidents, sanctioned aid disbursements, and resolved driver concerns.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Trained new employees on company policies, procedures, and job responsibilities.

Nights Operations Supervisor Level 3

Amazon
London
06.2020 - 01.2021
  • Devised optimal approach for retaining shipments at station during weekends.
  • Providing technical mentoring to ensure readiness for future opportunities.
  • Collaborated with various teams to comprehend intricate issues during shifts.

Sortation Associate Level 1

Amazon
London
07.2018 - 07.2020
  • Executed audits regularly, resulting in an 8% decrease in missing parcels.
  • Streamlined workflows to support exceeding volume targets and ensure timely shift closures.
  • Met daily productivity goals set by management te

Education

BA - Accounting and Finance

University of Middlesex
London
06.2021

School And Sixth Form -

St Bonaventure’s RC
London
07.2018

Skills

  • Business development and planning
  • Process improvement
  • Staff training and development
  • Operations management
  • Systems and software expertise
  • Community outreach
  • Critical decision-making skills
  • Leadership development

Volunteering And Extracurricular Activities

  • XLP volunteering work with young adults, based in Newham, revolved around mentoring young adults who are on the edge of exclusion at school from September 2024
  • Interim Delivery Station Manager was a month opportunity to run the site and at that point oversaw task delegation and senior stakeholder management
  • Mentoring program for Amazon, presently mentoring direct reports to attain their next step in their career
  • Launching two delivery stations, and both being a success in the region
  • Hosting employability workshops for young adults in sixth form and college in Havering, as part of my community commitment

Languages

English
First Language
Malayalam
Upper Intermediate (B2)
B2

Certification

  • Full UK driving license.

References

References available upon request.

Timeline

Area Manager Level 5

Amazon
07.2024 - Current

Change Manager Level 5

Amazon
12.2023 - 07.2024

Shift Manager Level 4

Amazon
07.2021 - 12.2023

Nights Operations Supervisor Level 3

Amazon
06.2020 - 01.2021

Sortation Associate Level 1

Amazon
07.2018 - 07.2020

BA - Accounting and Finance

University of Middlesex

School And Sixth Form -

St Bonaventure’s RC

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Kiran Kuriakose