Kiran Kesra
Edgware,ENG
Summary
Results-driven Client Relationship Manager skilled in fostering strong client connections and enhancing customer retention. Achieved operational efficiency through effective team leadership and process improvement. Focused on delivering superior service and support while driving client satisfaction.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work history
Client Services Manager
CJS Payroll Limited
2013.07 - 2026.03
- Managed client relationships as primary point of contact, ensuring high levels of satisfaction and retention
- Led and supported team to meet operational deadlines and service delivery targets
- Handled escalations across departments, resolving issues efficiently and professionally
- Coordinated with payroll, banking, credit control, and invoicing teams to resolve client queries
- Conducted one-to-one performance reviews, providing feedback and supporting team development
- Reviewed and improved internal processes to align with regulatory and business requirements
- Managed client payment issues and reconciled accounts using daily bank statements
- Strengthened internal and external relationships to improve service delivery and collaboration
- Oversaw daily operations for efficient service delivery.
- Conducted regular staff training sessions, improving team skills and knowledge.
- Liaised with internal teams, enhancing overall service provision.
Deputy Manager
Ladbrokes Plc
2005.05 - 2013.07
- Managed day-to-day shop operations, ensuring excellent customer service
- Supervised staff, organised rotas, and supported team performance
- Handled cash management, banking, and financial reporting
- Liaised with head office to resolve operational queries
- Worked towards sales targets and contributed to business performance
- Managed shop presentation, merchandising, and marketing materials
- Enforced company policies for safe and productive work environment.
- Supervised team members for optimal task completion.
- Collaborated with managers to achieve organisational goals.
- Facilitated staff meetings, leading to improved collaboration.
Office Assistant / Administrator
KDK Constructions
2004.01 - 2005.04
- Managed incoming calls and client enquiries
- Coordinated appointments, quotes, and supplier communication
- Supported marketing activities, including trade shows
- Provided general administrative support to ensure smooth operations
Clerical Assistant (Part-Time)
London Borough of Harrow
2002.10 - 2003.04
- Produced written correspondence and maintained accurate records for efficient office operations
- Supported office administration by organising tasks and consistently meeting strict deadlines
- Handled telephone enquiries and resolved customer complaints, ensuring satisfaction
Education
NVQ Level 2 - Beauty Therapy
Barnet College
London 2003.01 - 2004.01
NVQ Level 2 - Business Administration & GNVQ IT
Harrow College
Harrow 2001.01 - 2003.01
GCSEs - 5 A–C, including English & Maths
Bentley Wood High School
Stanmore, HarrowSkills
- Account Management
- Customer Retention
- Customer engagement
- Service Delivery
- Operations Support
- Problem Resolution
- Process Improvement
- Performance Management
- Team Leadership
- Communication
- Payroll
Affiliations
- Gym Training
- Volunteering work for my community
- Meeting new people
- Performing Arts & Dance
- Travelling
References
References available upon request.
Timeline
Client Services Manager
CJS Payroll Limited
2013.07 - 2026.03
Deputy Manager
Ladbrokes Plc
2005.05 - 2013.07
Office Assistant / Administrator
KDK Constructions
2004.01 - 2005.04
NVQ Level 2 - Beauty Therapy
Barnet College
2003.01 - 2004.01
Clerical Assistant (Part-Time)
London Borough of Harrow
2002.10 - 2003.04
NVQ Level 2 - Business Administration & GNVQ IT
Harrow College
2001.01 - 2003.01
GCSEs - 5 A–C, including English & Maths
Bentley Wood High School