Kiran Kaur
Glasgow
Summary
Strategic Communications and Engagement professional with proven experience delivering end-to-end internal communications, colleague engagement and stakeholder-focused initiatives across regulated, fast-paced and high-visibility environments. Skilled at partnering with senior leaders to translate complex business priorities into clear, impactful messaging that drives engagement, alignment and measurable outcomes. Strong track record of influencing cross-functional stakeholders without direct authority, maintaining high governance and quality standards, and using insight-led recommendations to continuously improve colleague experience. Advanced Microsoft 365 capability with a reputation for ownership, professionalism and delivering high-quality outputs under pressure.
Overview
11
11
years of professional experience
Work History
Marketing & Engagement Assistant
East Park
03.2023 - Current
- Delivered strategic internal and external communications aligned to organisational priorities, employee engagement objectives and business goals.
- Partnered with senior leadership and cross-functional stakeholders to develop messaging, engagement plans, executive reports, presentations and leadership communications.
- Managed multi-channel communications across email, web and Microsoft 365 platforms, improving reach, engagement and employee experience.
- Supported organisational change initiatives through clear communications, influencing stakeholders, supporters without direct authority and building confidence through change.
- Acted as quality gate for communications outputs, maintaining governance, approvals, risk controls, accuracy and brand consistency.
- Used CRM systems, engagement data and stakeholder insight to identify trends, simplify processes, improve efficiency and drive continuous improvement.
Employee Communications & Brand Assistant
Parkdean Resorts
06.2021 - 01.2023
- Supported delivery of colleague engagement, employer brand and internal communications across a multi-site national business, aligned to organisational priorities and workforce objectives.
- Managed careers social media channels via Sprout Social, increasing engagement, traffic and candidate conversion through insight-led communications strategies.
- Produced internal and external communications, presentations and campaign assets to support leadership messaging, recruitment priorities and employee engagement.
- Used analytics, reporting data and audience insight to evaluate performance, identify trends and continuously improve communications effectiveness.
- Built strong relationships across HR, operations and marketing functions, influencing stakeholders within a matrix environment to deliver shared priorities and change activity.
- Maintained governance, tone, quality assurance and brand consistency across all communications channels while supporting efficient, scalable ways of working.
Marketing & Communications Lead
Mister Singh’s India
01.2019 - 01.2023
- Led end-to-end communications and engagement initiatives that increased brand visibility, customer engagement and commercial performance, aligned to strategic business objectives.
- Managed multi-channel digital platforms including website, email, social media and Microsoft 365 tools, delivering high-quality content strategies that improved audience reach and experience.
- Partnered with senior stakeholders, suppliers and external brands including Scotmid and Costco to deliver strategic launches, operational priorities and business change activity.
- Produced executive-ready presentations, proposals, briefing materials and communications outputs, bringing clarity to complex priorities and supporting decision making.
- Oversaw events, launches and operational delivery, coordinating teams of 50+ and influencing stakeholders across functions to achieve high standards in a fast-paced environment.
- Used performance metrics, customer insight and market data to improve efficiency, standardise ways of working and optimise future strategy, delivery and ROI.
Engagement & Marketing Assistant
B&Q
01.2020 - 01.2022
- Delivered local communications and engagement initiatives aligned to national priorities, increasing participation, footfall and brand awareness in a fast-paced operational environment.
- Produced multi-channel customer and in-store communications to high editorial, visual and brand standards, ensuring outputs were clear, aligned and impactful.
- Built strong relationships with store leadership, operational teams and wider stakeholders, influencing delivery through collaboration rather than authority.
- Supported end-to-end campaigns, launches and engagement activity while balancing competing priorities and delivery trade-offs to tight deadlines.
- Used performance data, customer feedback and local insight to identify trends, improve future activity and drive measurable outcomes.
- Identified opportunities to simplify processes, standardise communications and improve execution efficiency across delivery.
Customer Service Representative
Lloyds Banking Group
06.2015 - 06.2016
- Delivered high-quality service across multiple customer channels within a fast-paced, regulated banking environment, resolving complex queries while maintaining strong customer outcomes.
- Communicated complex and sensitive information clearly and professionally, adapting messaging to different audiences and situations.
- Managed sensitive customer data in line with regulatory requirements, maintaining strong governance, confidentiality, risk controls and accuracy standards.
- Worked collaboratively with internal teams and stakeholders to identify needs, solve problems effectively and deliver aligned business outcomes.
- Balanced competing priorities, day-to-day decision making and service targets while maintaining quality and operational efficiency.
- Built trust with customers and colleagues through strong interpersonal skills, professionalism and consistent delivery under pressure.
Education
BA (Hons) - Branding & Communications
Birmingham City University
2021
HND - Design & Manufacturing
Glasgow Clyde College
2019
Skills
- Microsoft 365 (SharePoint, PowerPoint, Outlook, Word, Teams, Excel)
- Sprout Social
- Meta Business Suite
- Canva
- Adobe Suite
- Donorfy CRM
- Enthuse CRM
- Stakeholder engagement
- Brand management
- Performance analytics
- Internal communications
- Cross-functional collaboration
- Executive reporting
Timeline
Marketing & Engagement Assistant
East Park
03.2023 - Current
Employee Communications & Brand Assistant
Parkdean Resorts
06.2021 - 01.2023
Engagement & Marketing Assistant
B&Q
01.2020 - 01.2022
Marketing & Communications Lead
Mister Singh’s India
01.2019 - 01.2023
Customer Service Representative
Lloyds Banking Group
06.2015 - 06.2016
BA (Hons) - Branding & Communications
Birmingham City University
HND - Design & Manufacturing
Glasgow Clyde College