RASHPAL SINGH
Southampton,Hampshire
Summary
My career started Client focused Business Manager offering diverse experience in customer service, business management and project coordination. Proven ability to quickly build relationships with clients and business audiences. Commended for innovation and creative problem solving abilities to address business challenges. High performance for clients onboarding and lending products.
Overview
16
16
years of professional experience
Work history
Business Manager
Barclays Bank
Southampton
06.2016 - Current
- Effectively investigate customer complaints by gathering thorough information and reviewing relevant documentation. I liaise with other teams to address root causes and coordinate solutions, ensuring timely resolution and maintaining high customer satisfaction.
- Manage relationships with business banking clients by providing service and support. Responsibilities include overseeing maintenance of client accounts and ensuring clients needs are met.
- Support clients with start up /switcher business accounts and guiding them through the process, conducted KYC(Know your customer) and AML(Anti money laundering) checks as part of the account opening process
- Support start up and switcher clients with there lending needs including loans and overdrafts
- Provide tailored financial solutions to enhance business operations and cash flow management
- Build and maintain loyal, long-term customer relationships through effective account management.
- Track KPIs to drive profitability and target delivery.
- Weekly Team meetings assessing previous days performances and planning current weeks tasks
- Sharing best practices nationally with other business managers to improve performance and operating rhythm
Training new Business Managers
Barclays Bank
11.2022 - 11.2023
- Adapted to new situations and learned new skills quickly.
- Led comprehensive training programs for new business managers, each lasting three weeks, over a 12-month period.
• Designed and delivered end-to-end training sessions covering all essential aspects of business manager role.
• Facilitated role plays and practical exercises to enhance learning and real-world application.
• Organized mentorship and buddy systems to ensure continuous support and guidance for new starters.
• Provided ongoing assistance, answering questions and addressing concerns to ensure smooth onboarding and successful integration.
Assistant Manager
Barclays Bank
Southampton
06.2014 - 06.2016
- Investigated and found resolutions of customer complaints escalated by staff, ensuring timely and effective solutions to maintain customer satisfaction and operational efficiency.
- Managed day to day branch duties such as morning team talks, for constant smooth operational running.
- Supported resource planning of operational team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Drove increased sales in the team through training, mentoring and regular observations
- Hired staff on a need to basis, organised training and support
- Worked with cashier and personal bankers to develop strong customer relationships and sale
Personal Banker
Barclays Bank
Southampton
06.2010 - 06.2014
- Built and deepened relationships with internal and external personnel to enhance client retention and
growth plans.
- Manage customer enquiries face to face, delivering helpful, timely and professional service to consistently achieve sales.
- Completed customer requests in face-to-face appointments, offering prompt solutions to maintain customer satisfaction.
- Maintained up to date product knowledge on bank products by attending training sessions face to face and online
Education
GCSEs - 10GCSE A-C
Upper Shirley High School
SouthamptonBusiness Management course -
Barclays
Leadership Training -
Barclays
Skills
- Customer relationship building
- Complaint handling
- Business development
- Sales techniques
- Relationship Management
- Leadership
- Team player
- Multitasking
- Attention to Detail
- Staff training
- MS Office (Excel, Word, PowerPoint)
- Salesforce CRM
Affiliations
- Sports and health & fitness: Football, Cricket, Hockey, Rock climbing, Volleyball, Go Karting and Badminton. Regular gym user. Volunteer at the local temple - weekly gathering to give out food to the homeless. Support and manage portfolio of family properties
References
References available upon request.
Timeline
Training new Business Managers
Barclays Bank
11.2022 - 11.2023
Business Manager
Barclays Bank
06.2016 - Current
Assistant Manager
Barclays Bank
06.2014 - 06.2016
Personal Banker
Barclays Bank
06.2010 - 06.2014
GCSEs - 10GCSE A-C
Upper Shirley High School
Business Management course -
Barclays
Leadership Training -
Barclays