Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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RASHPAL SINGH

Southampton,Hampshire

Summary

My career started Client focused Business Manager offering diverse experience in customer service, business management and project coordination. Proven ability to quickly build relationships with clients and business audiences. Commended for innovation and creative problem solving abilities to address business challenges. High performance for clients onboarding and lending products.

Overview

16
16
years of professional experience

Work history

Business Manager

Barclays Bank
Southampton
06.2016 - Current
  • Effectively investigate customer complaints by gathering thorough information and reviewing relevant documentation. I liaise with other teams to address root causes and coordinate solutions, ensuring timely resolution and maintaining high customer satisfaction.
  • Manage relationships with business banking clients by providing service and support. Responsibilities include overseeing maintenance of client accounts and ensuring clients needs are met.
  • Support clients with start up /switcher business accounts and guiding them through the process, conducted KYC(Know your customer) and AML(Anti money laundering) checks as part of the account opening process
  • Support start up and switcher clients with there lending needs including loans and overdrafts
  • Provide tailored financial solutions to enhance business operations and cash flow management
  • Build and maintain loyal, long-term customer relationships through effective account management.
  • Track KPIs to drive profitability and target delivery.
  • Weekly Team meetings assessing previous days performances and planning current weeks tasks
  • Sharing best practices nationally with other business managers to improve performance and operating rhythm


Training new Business Managers

Barclays Bank
11.2022 - 11.2023


  • Adapted to new situations and learned new skills quickly.
  • Led comprehensive training programs for new business managers, each lasting three weeks, over a 12-month period.
    • Designed and delivered end-to-end training sessions covering all essential aspects of business manager role.
    • Facilitated role plays and practical exercises to enhance learning and real-world application.
    • Organized mentorship and buddy systems to ensure continuous support and guidance for new starters.
    • Provided ongoing assistance, answering questions and addressing concerns to ensure smooth onboarding and successful integration.

Assistant Manager

Barclays Bank
Southampton
06.2014 - 06.2016
  • Investigated and found resolutions of customer complaints escalated by staff, ensuring timely and effective solutions to maintain customer satisfaction and operational efficiency.
  • Managed day to day branch duties such as morning team talks, for constant smooth operational running.
  • Supported resource planning of operational team.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Drove increased sales in the team through training, mentoring and regular observations
  • Hired staff on a need to basis, organised training and support
  • Worked with cashier and personal bankers to develop strong customer relationships and sale

Personal Banker

Barclays Bank
Southampton
06.2010 - 06.2014
  • Built and deepened relationships with internal and external personnel to enhance client retention and
    growth plans.
  • Manage customer enquiries face to face, delivering helpful, timely and professional service to consistently achieve sales.
  • Completed customer requests in face-to-face appointments, offering prompt solutions to maintain customer satisfaction.
  • Maintained up to date product knowledge on bank products by attending training sessions face to face and online

Education

GCSEs - 10GCSE A-C

Upper Shirley High School
Southampton

Business Management course -

Barclays

Leadership Training -

Barclays

Skills

  • Customer relationship building
  • Complaint handling
  • Business development
  • Sales techniques
  • Relationship Management
  • Leadership
  • Team player
  • Multitasking
  • Attention to Detail
  • Staff training
  • MS Office (Excel, Word, PowerPoint)
  • Salesforce CRM


Affiliations

  • Sports and health & fitness: Football, Cricket, Hockey, Rock climbing, Volleyball, Go Karting and Badminton. Regular gym user. Volunteer at the local temple - weekly gathering to give out food to the homeless. Support and manage portfolio of family properties

References

References available upon request.

Timeline

Training new Business Managers

Barclays Bank
11.2022 - 11.2023

Business Manager

Barclays Bank
06.2016 - Current

Assistant Manager

Barclays Bank
06.2014 - 06.2016

Personal Banker

Barclays Bank
06.2010 - 06.2014

GCSEs - 10GCSE A-C

Upper Shirley High School

Business Management course -

Barclays

Leadership Training -

Barclays
RASHPAL SINGH