Kiran Baby

Key Skills & Technologies

• Managed and maintained network infrastructure, ensuring high availability, security, and compliance.
• Configured, monitored, and troubleshot Cisco and Aruba switches, along with Aruba Access Points.
• Performed network patching, upgrades, and routine maintenance to enhance system reliability.
• Monitored network performance, identifying and resolving connectivity issues to minimize downtime.
• Implemented and maintained network security through firewalls, access controls, and threat detection.
• Provided 2nd and 3rd-level technical support, resolving complex issues for internal and external clients.
• Developed and maintained network documentation, including configurations, patch schedules, and updates.
• Led system migrations and upgrades to modern platforms, improving efficiency and reducing costs.
• Optimized network performance using advanced monitoring tools and infrastructure solutions.
• Conducted system audits to enhance performance, security, and compliance.
• Collaborated with cross-functional teams to develop IT strategies aligned with business objectives.
• Designed and implemented system security and data assurance measures.
• Managed multiple projects while maintaining high standards of performance.
• Assisted team members in understanding complex networking concepts, enhancing productivity.
• Resolved software glitches to minimize workflow disruptions.
• Performed regular data backups to safeguard critical company information.
• Maintained detailed records of service desk queries for future reference.
• Diagnosed and resolved OS, hardware, and software issues efficiently.
• Utilized internal knowledge base for faster troubleshooting.
• Installed and managed software updates, ensuring system compliance.
• Networking: TCP/IP, VLANs, DNS, DHCP, VPN
• Security: Firewalls, Intrusion Prevention, Access Control
• Hardware & Tools: Aruba Switches, Aruba Access Points, Network Monitoring Tools
• Infrastructure: System Patching, Troubleshooting, Maintenance

• Installed, configured, and maintained routers, switches, firewalls, and VPNs
• Monitored network performance, diagnosed issues, and minimized downtime
• Maintained network documentation, including topology diagrams and configurations
• Collaborated on server administration, cloud networking, and system upgrades
• Implemented security measures (firewalls, access control, intrusion prevention)
• Optimized network configurations for efficiency and reliability
• Provided on-call support and troubleshooting for network issues
• Authored technical documentation and best practices
• Researched emerging technologies to enhance system performance
• Installed peripherals and supported hardware/software upgrades
• Recommended and assisted in network improvements
• Performed regular backups safeguarding important company data.